Scholarly Software, Inc.
Senior Manager, Business Operations
Scholarly Software, Inc., Denver, Colorado, United States, 80285
About Scholarly
Scholarly is building the next generation of AI-powered software for higher education with a faculty-first focus. As institutions face a wave of digital transformation, our mission is to become the AI-native system of record for faculty data. Our platform unifies fragmented workflows into a single, intelligent system - powering annual reviews, promotion & tenure, appointment tracking, and more - while eliminating manual data entry and improving decision-making for institutions. We’re a mission-driven, product-focused team shaping the future of higher education. Position Overview Scholarly is seeking a
Senior Manager of Business Operations & Implementation
to drive complex customer implementations and lead high-priority internal initiatives. This is an ideal role for a former consultant or strategy professional who thrives in ambiguous environments, can bring structure to complex challenges, and wants to have a direct impact at a fast-growing startup. This role is a mix of
strategic problem solving, business operations, and program management . You’ll lead implementations with our higher ed customers, but also dive into operational analytics, product management, internal process design, and cross-functional initiatives. We’re looking for someone who is comfortable switching between a customer-facing executive meeting, a technical integration discussion, and an internal analysis of product adoption metrics. Key Responsibilities
Customer Implementation & Delivery
Lead customer implementations from kickoff to go-live, ensuring on-time and high-quality delivery.
Translate complex institutional needs into actionable requirements, workflows, integrations, and project plans.
Partner with the Engineering team on data mapping, migration, integrations, and customer account and workflow configuration.
Oversee testing and cutover activities to ensure smooth system adoption.
Support training and change management efforts with administrators and faculty.
Serve as a trusted advisor to provosts, deans, IT teams, and faculty affairs leaders.
Internal Collaboration
Work closely with Engineering on data migration scripts, APIs, and feature configuration.
Collaborate with Customer Success and Engineering to capture customer feedback and shape the roadmap.
Partner with Customer Success post-implementation to ensure long-term adoption.
Business Operations & Strategy
Own cross-functional strategic projects (e.g., pricing analysis, customer ROI modeling, internal KPI analysis).
Identify and implement process improvements across implementation, customer success, and product feedback loops.
Support annual planning, board materials, and strategic reviews with data-driven insights.
Drive special projects that don’t have a clear “home” but are critical for growth.
Internal & External Leadership
Manage stakeholder communications with clarity, confidence, and a bias for action.
Bring structure to ambiguous challenges, breaking down problems into clear workstreams.
Act as a bridge between business needs and technical execution.
As the team grows, mentor junior team members in problem-solving and project management best practices.
Qualifications
Bachelor’s degree required; MBA or other advanced degree a plus.
3+ years of experience in management consulting, strategy, or business operations roles.
Strong project management skills with experience leading complex, multi-stakeholder initiatives.
Excellent problem-solving and analytical ability; able to build models, map data between different systems, build dashboards, and analyze business cases.
Exceptional written and verbal communication skills; executive presence with senior stakeholders.
Comfort with technical concepts such as APIs, SSO, and SaaS platforms (not required to be an engineer, but must be fluent in technical discussions).
Passion for higher education, EdTech, or mission-driven software preferred.
Why Join Scholarly
Take on a highly visible, cross-functional role that shapes both customer outcomes and internal strategy. This role will be critical to the company’s future success.
Work directly with the founders and senior leadership team.
$100,000 - $140,000 salary depending on experience.
Health, dental, and vision insurance.
Equity in a fast-growing startup.
Flexible work environment with hybrid options.
Opportunity to grow into a leadership role as the company scales.
#J-18808-Ljbffr
Scholarly is building the next generation of AI-powered software for higher education with a faculty-first focus. As institutions face a wave of digital transformation, our mission is to become the AI-native system of record for faculty data. Our platform unifies fragmented workflows into a single, intelligent system - powering annual reviews, promotion & tenure, appointment tracking, and more - while eliminating manual data entry and improving decision-making for institutions. We’re a mission-driven, product-focused team shaping the future of higher education. Position Overview Scholarly is seeking a
Senior Manager of Business Operations & Implementation
to drive complex customer implementations and lead high-priority internal initiatives. This is an ideal role for a former consultant or strategy professional who thrives in ambiguous environments, can bring structure to complex challenges, and wants to have a direct impact at a fast-growing startup. This role is a mix of
strategic problem solving, business operations, and program management . You’ll lead implementations with our higher ed customers, but also dive into operational analytics, product management, internal process design, and cross-functional initiatives. We’re looking for someone who is comfortable switching between a customer-facing executive meeting, a technical integration discussion, and an internal analysis of product adoption metrics. Key Responsibilities
Customer Implementation & Delivery
Lead customer implementations from kickoff to go-live, ensuring on-time and high-quality delivery.
Translate complex institutional needs into actionable requirements, workflows, integrations, and project plans.
Partner with the Engineering team on data mapping, migration, integrations, and customer account and workflow configuration.
Oversee testing and cutover activities to ensure smooth system adoption.
Support training and change management efforts with administrators and faculty.
Serve as a trusted advisor to provosts, deans, IT teams, and faculty affairs leaders.
Internal Collaboration
Work closely with Engineering on data migration scripts, APIs, and feature configuration.
Collaborate with Customer Success and Engineering to capture customer feedback and shape the roadmap.
Partner with Customer Success post-implementation to ensure long-term adoption.
Business Operations & Strategy
Own cross-functional strategic projects (e.g., pricing analysis, customer ROI modeling, internal KPI analysis).
Identify and implement process improvements across implementation, customer success, and product feedback loops.
Support annual planning, board materials, and strategic reviews with data-driven insights.
Drive special projects that don’t have a clear “home” but are critical for growth.
Internal & External Leadership
Manage stakeholder communications with clarity, confidence, and a bias for action.
Bring structure to ambiguous challenges, breaking down problems into clear workstreams.
Act as a bridge between business needs and technical execution.
As the team grows, mentor junior team members in problem-solving and project management best practices.
Qualifications
Bachelor’s degree required; MBA or other advanced degree a plus.
3+ years of experience in management consulting, strategy, or business operations roles.
Strong project management skills with experience leading complex, multi-stakeholder initiatives.
Excellent problem-solving and analytical ability; able to build models, map data between different systems, build dashboards, and analyze business cases.
Exceptional written and verbal communication skills; executive presence with senior stakeholders.
Comfort with technical concepts such as APIs, SSO, and SaaS platforms (not required to be an engineer, but must be fluent in technical discussions).
Passion for higher education, EdTech, or mission-driven software preferred.
Why Join Scholarly
Take on a highly visible, cross-functional role that shapes both customer outcomes and internal strategy. This role will be critical to the company’s future success.
Work directly with the founders and senior leadership team.
$100,000 - $140,000 salary depending on experience.
Health, dental, and vision insurance.
Equity in a fast-growing startup.
Flexible work environment with hybrid options.
Opportunity to grow into a leadership role as the company scales.
#J-18808-Ljbffr