Aimic.Inc
Job Title:
Call Center Representative Pay Rate:
$23.84 per hour Number of Positions:
18 (all open) Location:
San Diego, CA Training will be onsite for 6 weeks, followed by 12 weeks onsite or remote. Possible remote work option available after training and successful assessments (dedicated workstation required). Schedule: Start Date: October 30, 2025 Orientation: October 3031, 2025 Training: MondayFriday, 8:30 AM 5:00 PM (onsite) Post-training work shifts: MondayFriday, 8:00 AM6:00 PM or 11:30 AM8:00 PM, with possible weekends. Must be flexible to support business needs. 40 hours per week | 8 hours per day. Position Purpose Responsible for high-quality communication with members, providers, employer groups, internal departments, and external agencies. Key Responsibilities Customer Care Deliver accurate information on health plan benefits, policies, and procedures. Use judgment to select appropriate resources to assist callers. Maintain customer-focused service in line with organizational standards. Problem Resolution Research, investigate, and resolve member concerns and grievances. Manage 6080 inbound and outbound calls daily in a fast-paced environment. Support service recovery efforts and ensure compliance with HIPAA and Medicare guidelines. Required Skills & Experience Minimum 6 months of recent call center experience (required). At least 1 year of overall customer service experience. Healthcare call center experience strongly preferred. Proven ability to meet and exceed KPIs in a structured environment. Strong interpersonal, investigatory, and problem-solving skills. Excellent verbal/written communication and computer skills. Experience with Epic and TalkDesk (preferred). Ability to work long-term assignments (not short stints). Education & Certifications High School Diploma or equivalent (required). Medical Office Certification, including Medical Technology (preferred). Additional Notes Strict KPI standards must be met to remain compliant with role expectations. This is a fast-paced environment requiring flexibility, accuracy, and professionalism.
Call Center Representative Pay Rate:
$23.84 per hour Number of Positions:
18 (all open) Location:
San Diego, CA Training will be onsite for 6 weeks, followed by 12 weeks onsite or remote. Possible remote work option available after training and successful assessments (dedicated workstation required). Schedule: Start Date: October 30, 2025 Orientation: October 3031, 2025 Training: MondayFriday, 8:30 AM 5:00 PM (onsite) Post-training work shifts: MondayFriday, 8:00 AM6:00 PM or 11:30 AM8:00 PM, with possible weekends. Must be flexible to support business needs. 40 hours per week | 8 hours per day. Position Purpose Responsible for high-quality communication with members, providers, employer groups, internal departments, and external agencies. Key Responsibilities Customer Care Deliver accurate information on health plan benefits, policies, and procedures. Use judgment to select appropriate resources to assist callers. Maintain customer-focused service in line with organizational standards. Problem Resolution Research, investigate, and resolve member concerns and grievances. Manage 6080 inbound and outbound calls daily in a fast-paced environment. Support service recovery efforts and ensure compliance with HIPAA and Medicare guidelines. Required Skills & Experience Minimum 6 months of recent call center experience (required). At least 1 year of overall customer service experience. Healthcare call center experience strongly preferred. Proven ability to meet and exceed KPIs in a structured environment. Strong interpersonal, investigatory, and problem-solving skills. Excellent verbal/written communication and computer skills. Experience with Epic and TalkDesk (preferred). Ability to work long-term assignments (not short stints). Education & Certifications High School Diploma or equivalent (required). Medical Office Certification, including Medical Technology (preferred). Additional Notes Strict KPI standards must be met to remain compliant with role expectations. This is a fast-paced environment requiring flexibility, accuracy, and professionalism.