Incident Manager

Experience in handling MIM support. Knowledge on Service Design, Service Transition, Service Operations & CSI Experience in handling Problem management, Change management, Service Level Management, Capacity Management, Knowledge Management, Availability Management Good exposure to MS office tools ITIL Foundation Certification Must have reporting capabilities and ability to present the reports Must have strong communication skills along with email etiquette Should be proactive thought process oriented Strong team player Basic knowledge of technical platforms like Windows, Network, Unix, DBA, Storage Good understanding on Service Management Processes ITIL Intermediate & Expert level certification Basic knowledge on Lean, Six Sigma & other quality process Exposure in preparation on process documents, SOP.