Osage Casino
Overview
Assists Director of Entertainment with day-to-day services and administrative support activities within the Entertainment Department. Assists with internal and external clients, guests, artists. Assists with scheduling, coordinating, and working with multiple vendors. Assists in varying capacities with local and national entertainment, indoor and outdoor and throughout all properties. Coordinates ticketing, assists with budgets, works with casino hosts, inventories, and order department supplies. Responsible for completing administrative paperwork and ensuring efficient and effective administrative support for the Entertainment Department. Assists Director of Entertainment with other related assignments.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
MINIMUM QUALIFICATIONS: Must be at least 21 years of age. High School Diploma or GED equivalent required. Three (3) years' experience in an office environment, preferably in a casino or high-volume entertainment and event environment with multiple venues. Proficient in MS Office products including PowerPoint, Excel, and Word required. Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. Required to maintain a valid Driver's License. Required to provide documents to show the applicant is eligible to work in the United States. Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities
COMMUNICATION:
Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. Effectively communicates concerns and information to supervisor and listens to communication from supervisor. Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. DEPARTMENT OPERATIONS:
Use of personal computer systems and/or other devices to effectively perform job functions. Prepares detailed daily, weekly, and monthly operating reports as required by the reporting senior. Maintains the schedules and informs others regarding activities within the venues. Prepares and maintains required documentation for department needs. Prepares and provides post-activity data as appropriate to the objectives of the position. Prepares and provides special reports as required. Performs a variety of administrative functions to assist the Director of Entertainment, including but not limited to data management and correspondence. Monitors and replenishes office supplies; requisitions purchasing needs and travel requirements. Research, edits, and completes drafts for and responses to written materials; prepares outgoing mail; files correspondence and other records and reports. Maintains the highest level of confidentiality and professionalism. Assists staff with researching vendor programs that meet departmental goals and objectives. Performs all other related and compatible duties as assigned. GUEST SERVICE:
Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration. Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Arranges accommodations, tours, banquets, receptions, conferences, and all other applicable activities as needed for department travel or events. REGULATORY COMPLIANCE:
Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES:
Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents. Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) Protect the Company's value by keeping information confidential. Perform assigned tasks under moderate supervision. Follow written and verbal instructions. Establish and maintain positive relationships with managerial staff, co-workers, guests, and the public. Work well alone or within a team. Present information and suggestions in oral and written form. Prepare written documents and complete reports as required. Utilize MS Office products intermediate (import/export data, create templates) skill level. See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. Travel locally or regionally as needed. Maintain physical condition and stamina appropriate to performance of assigned duties. Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. Must have the ability to effectively organize materials, set priorities, and provide feedback or follow up. Must have good analytical and critical thinking skills. PHYSICAL DEMANDS:
The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. Ability to sit, stoop, kneel or crouch while performing duties. Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders. Must have normal auditory and good verbal communication. Ability to lift upwards of 50 pounds. Ability to drag, push, or pull up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT:
Work is typically performed within a casino setting. Exposure to second-hand smoke. Evening and weekend shifts, extended hours, and irregular shifts may be required. Ability to work nights and weekends required. Noise level in the work environment is moderate to high. The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.
Assists Director of Entertainment with day-to-day services and administrative support activities within the Entertainment Department. Assists with internal and external clients, guests, artists. Assists with scheduling, coordinating, and working with multiple vendors. Assists in varying capacities with local and national entertainment, indoor and outdoor and throughout all properties. Coordinates ticketing, assists with budgets, works with casino hosts, inventories, and order department supplies. Responsible for completing administrative paperwork and ensuring efficient and effective administrative support for the Entertainment Department. Assists Director of Entertainment with other related assignments.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
MINIMUM QUALIFICATIONS: Must be at least 21 years of age. High School Diploma or GED equivalent required. Three (3) years' experience in an office environment, preferably in a casino or high-volume entertainment and event environment with multiple venues. Proficient in MS Office products including PowerPoint, Excel, and Word required. Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. Required to maintain a valid Driver's License. Required to provide documents to show the applicant is eligible to work in the United States. Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities
COMMUNICATION:
Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. Effectively communicates concerns and information to supervisor and listens to communication from supervisor. Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. DEPARTMENT OPERATIONS:
Use of personal computer systems and/or other devices to effectively perform job functions. Prepares detailed daily, weekly, and monthly operating reports as required by the reporting senior. Maintains the schedules and informs others regarding activities within the venues. Prepares and maintains required documentation for department needs. Prepares and provides post-activity data as appropriate to the objectives of the position. Prepares and provides special reports as required. Performs a variety of administrative functions to assist the Director of Entertainment, including but not limited to data management and correspondence. Monitors and replenishes office supplies; requisitions purchasing needs and travel requirements. Research, edits, and completes drafts for and responses to written materials; prepares outgoing mail; files correspondence and other records and reports. Maintains the highest level of confidentiality and professionalism. Assists staff with researching vendor programs that meet departmental goals and objectives. Performs all other related and compatible duties as assigned. GUEST SERVICE:
Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration. Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Arranges accommodations, tours, banquets, receptions, conferences, and all other applicable activities as needed for department travel or events. REGULATORY COMPLIANCE:
Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES:
Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents. Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) Protect the Company's value by keeping information confidential. Perform assigned tasks under moderate supervision. Follow written and verbal instructions. Establish and maintain positive relationships with managerial staff, co-workers, guests, and the public. Work well alone or within a team. Present information and suggestions in oral and written form. Prepare written documents and complete reports as required. Utilize MS Office products intermediate (import/export data, create templates) skill level. See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. Travel locally or regionally as needed. Maintain physical condition and stamina appropriate to performance of assigned duties. Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. Must have the ability to effectively organize materials, set priorities, and provide feedback or follow up. Must have good analytical and critical thinking skills. PHYSICAL DEMANDS:
The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. Ability to sit, stoop, kneel or crouch while performing duties. Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders. Must have normal auditory and good verbal communication. Ability to lift upwards of 50 pounds. Ability to drag, push, or pull up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT:
Work is typically performed within a casino setting. Exposure to second-hand smoke. Evening and weekend shifts, extended hours, and irregular shifts may be required. Ability to work nights and weekends required. Noise level in the work environment is moderate to high. The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.