True North Consultants, Inc.
IT Support Specialist
True North Consultants, Inc., Bellefontaine, Ohio, United States, 43311
The IT Support Specialist will support Infrastructure operations by configuring, maintaining, troubleshooting and supporting systems and networks.
You will provide Level 1 and 2 support for ongoing business operations and IT projects.
Responsibilities:
Support day to day activities for manufacturing plant and corporate IT Infrastructure, desktops, and peripherals.
Installation, testing, maintenance and support of system equipment and operating systems that make up manufacturing operations.
Using the help desk ticketing system, ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner.
Support of the IT environment including areas such as systems, networks, applications, IT/OT, printers, security, etc.
Perform equipment upgrades, refreshes, moves/adds/changes, and configuration
Assist with and have the opportunity to develop skills with servers and network routers and switches.
Work on special IT or technology projects as assigned.
Opportunities to get additional formal training and certifications are offered.
Experience:
High School Diploma and 3+ years of relevant work experience; Associates Degree and 1-2 years of relevant experience; Bachelors Degree and relevant experience as a co-op or other professional experience.
CompTIA A+ or other similar certifications are a plus.
Relevant experience in a Microsoft Windows-based environment.
In-depth ability to troubleshoot, repair, and configure PC's, laptops, printers and other peripherals.
Basic knowledge of networking equipment, switches, routers, networking principles, and firewall rules.
Prior experience with a service desk ticketing system.
Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams.
Strong organizational skills and the ability to manage multiple tasks and priorities.
The ability to learn and continue to develop skills with Servers, Networking, Active Directory, Asset Management and Business Applications.
You will provide Level 1 and 2 support for ongoing business operations and IT projects.
Responsibilities:
Support day to day activities for manufacturing plant and corporate IT Infrastructure, desktops, and peripherals.
Installation, testing, maintenance and support of system equipment and operating systems that make up manufacturing operations.
Using the help desk ticketing system, ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner.
Support of the IT environment including areas such as systems, networks, applications, IT/OT, printers, security, etc.
Perform equipment upgrades, refreshes, moves/adds/changes, and configuration
Assist with and have the opportunity to develop skills with servers and network routers and switches.
Work on special IT or technology projects as assigned.
Opportunities to get additional formal training and certifications are offered.
Experience:
High School Diploma and 3+ years of relevant work experience; Associates Degree and 1-2 years of relevant experience; Bachelors Degree and relevant experience as a co-op or other professional experience.
CompTIA A+ or other similar certifications are a plus.
Relevant experience in a Microsoft Windows-based environment.
In-depth ability to troubleshoot, repair, and configure PC's, laptops, printers and other peripherals.
Basic knowledge of networking equipment, switches, routers, networking principles, and firewall rules.
Prior experience with a service desk ticketing system.
Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams.
Strong organizational skills and the ability to manage multiple tasks and priorities.
The ability to learn and continue to develop skills with Servers, Networking, Active Directory, Asset Management and Business Applications.