Fivecast
Be part of a mission-driven company making a global impact
Work with cutting-edge technology and a passionate, high-performing team
Shape the future of tradecraft in a fast-scaling environment
About Fivecast
Fivecast is a high-tech SaaS company enabling a safer world through advanced open source intelligence solutions. Our platform supports national security, law enforcement, defence, financial crime, and due diligence missions. With over 80 major customers across the U.S. public and commercial sectors, we are scaling rapidly and investing in a world-class customer success function. Role Overview
We are seeking a proactive and mission-focused Customer Success Manager to join our growing team. This role will be responsible for managing a portfolio of strategic accounts, ensuring customers achieve their desired outcomes, and driving adoption of Fivecasts platform. The ideal candidate will be passionate about customer success, comfortable engaging with technical and operational stakeholders, and committed to delivering value in high-stakes environments. Key Responsibilities
Serve as the primary point of contact for assigned accounts. Develop deep technical expertise in the Fivecast platform to deliver high-impact support directly to clients, acting as the primary technical contact and resolving issues. Build strong relationships with customer stakeholders across public and commercial sectors. Guide customers through onboarding to ensure rapid time-to-value. Collaborate with Support, advocate for the customer, and provide regular updates during incidents or planned maintenance activities. Identify training needs and collaborate with the Learning Experience team to deliver custom learning pathways. Tailor enablement resources to different user personas (e.g., analysts, investigators). Monitor usage and health metrics to drive adoption and identify risks. Conduct regular check-ins, QBRs, and feedback sessions. Drive customer outcomes by aligning product capabilities with client-specific use cases, and document measurable results to demonstrate ongoing value throughout the customer lifecycle. Collaborate with Sales on renewals and upsell opportunities: Proactively and consistently reinforce the value delivered to clients, ensuring renewals are seamless and positioning the account for upsell and cross-sell opportunities. Identify and advocate for customer needs and potential growth areas. Capture customer insights to inform product development and roadmap priorities. Support case studies, testimonials, and community engagement initiatives. Qualifications & Experience
5+ years of experience in customer success, account management, or related roles in a SaaS or intelligence-focused environment. Strong understanding of national security, law enforcement, or financial crime domains is a plus. Excellent communication, relationship-building, and problem-solving skills. Ability to manage multiple accounts and prioritize effectively. Experience with customer success platforms and CRM tools. Why Join Fivecast?
Be part of a mission-driven company making a global impact. Work with cutting-edge technology and a passionate, high-performing team. Shape the future of tradecraft in a fast-scaling environment. Competitive salary, flexible work arrangements, and professional development opportunities. Want to apply later?
Enter your email address below to receive a reminder to apply. Check your inbox
Weve sent you your reminder email. Looking forward to hearing from you soon. #J-18808-Ljbffr
Fivecast is a high-tech SaaS company enabling a safer world through advanced open source intelligence solutions. Our platform supports national security, law enforcement, defence, financial crime, and due diligence missions. With over 80 major customers across the U.S. public and commercial sectors, we are scaling rapidly and investing in a world-class customer success function. Role Overview
We are seeking a proactive and mission-focused Customer Success Manager to join our growing team. This role will be responsible for managing a portfolio of strategic accounts, ensuring customers achieve their desired outcomes, and driving adoption of Fivecasts platform. The ideal candidate will be passionate about customer success, comfortable engaging with technical and operational stakeholders, and committed to delivering value in high-stakes environments. Key Responsibilities
Serve as the primary point of contact for assigned accounts. Develop deep technical expertise in the Fivecast platform to deliver high-impact support directly to clients, acting as the primary technical contact and resolving issues. Build strong relationships with customer stakeholders across public and commercial sectors. Guide customers through onboarding to ensure rapid time-to-value. Collaborate with Support, advocate for the customer, and provide regular updates during incidents or planned maintenance activities. Identify training needs and collaborate with the Learning Experience team to deliver custom learning pathways. Tailor enablement resources to different user personas (e.g., analysts, investigators). Monitor usage and health metrics to drive adoption and identify risks. Conduct regular check-ins, QBRs, and feedback sessions. Drive customer outcomes by aligning product capabilities with client-specific use cases, and document measurable results to demonstrate ongoing value throughout the customer lifecycle. Collaborate with Sales on renewals and upsell opportunities: Proactively and consistently reinforce the value delivered to clients, ensuring renewals are seamless and positioning the account for upsell and cross-sell opportunities. Identify and advocate for customer needs and potential growth areas. Capture customer insights to inform product development and roadmap priorities. Support case studies, testimonials, and community engagement initiatives. Qualifications & Experience
5+ years of experience in customer success, account management, or related roles in a SaaS or intelligence-focused environment. Strong understanding of national security, law enforcement, or financial crime domains is a plus. Excellent communication, relationship-building, and problem-solving skills. Ability to manage multiple accounts and prioritize effectively. Experience with customer success platforms and CRM tools. Why Join Fivecast?
Be part of a mission-driven company making a global impact. Work with cutting-edge technology and a passionate, high-performing team. Shape the future of tradecraft in a fast-scaling environment. Competitive salary, flexible work arrangements, and professional development opportunities. Want to apply later?
Enter your email address below to receive a reminder to apply. Check your inbox
Weve sent you your reminder email. Looking forward to hearing from you soon. #J-18808-Ljbffr