Frontier Airlines
Overview
Sr Mgr, SOC Operations role at Frontier Airlines. This posting outlines responsibilities, qualifications, and work environment for a senior operations leadership position within the System Operations Control (SOC). What Will You Be Doing?
Ensure proper distribution and behavior of all Frontier fare products. Set forth coding conventions in the host reservation system and fares clearing house to achieve desired fare functionality. Participate in communication between Pricing, Revenue Management, Sales, Distribution, E-Commerce, Marketing and Corporate Communications with respect to fare filings, promotions and contracts. Assist in all pricing and fares management systems as guided by the team. Essential Functions
Ensure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARS, contractual obligations and company procedures. Assist Sr. Director, System Operations Control with command-and-control of day-to-day operations. Monitor all flight and operational activity, coordinating and implementing recovery plans as necessary. Manage irregular operations strategic planning and communications. Examine and recommend changes to improve the quality and efficiency of the operation. Create, communicate and execute operational plans aimed at preventing disruptions. Manage revenue-based decisions, including cancellations, downgrades and significant delays which result in passenger disruption. Monitor daily performance. Facilitate briefings and communication for senior management and all operational groups, advising of significant problems/issues jeopardizing operational efficiency. Act as liaison to senior management regarding day-to-day operations. Provide effective leadership within SOC, promoting all corporate and operational objectives. Supervise SOC managers, ensuring proper execution of their duties. Assist with management of all SOC areas, ensuring they function as one with clear communication and lines of authority, especially during irregular operations. Assist in recruitment and hiring of SOC personnel; support discipline and coaching as needed. Other Functions
Project management and other duties as assigned by senior leadership. Support organizational policies and senior leadership directives through productive analysis and constructive suggestions. Qualifications
Minimum 5 years in large/major carrier (Part 121) airline operations and SOC/OCC experience. Bachelors degree preferred. Budget management, labor relations and project management skills preferred. Knowledge, Skills And Abilities
Excellent problem-solving capabilities with the ability to make quick, well-informed decisions. Excellent communication skills, including ability to interact with airport authorities, regulatory agencies and executive leadership. Strong interpersonal skills to direct SOC staff in executing operational plans. Highly self-motivated, able to handle multiple high-profile tasks calmly. Ability to work under high-stress conditions, maintaining calm and professionalism. Proven ability to make balanced decisions during high-stress irregular situations. Attention to detail. Understanding and familiarity with SABRE Air Center operational software. Additional Information
Salary: $100,104 - $132,870 Workplace policies and equal opportunity employer information provided as part of the posting. Frontier Airlines is an equal opportunity employer and maintains a zero-tolerance drug-free workplace for safety-sensitive positions. Posting may expire on or before 5/2/2025.
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Sr Mgr, SOC Operations role at Frontier Airlines. This posting outlines responsibilities, qualifications, and work environment for a senior operations leadership position within the System Operations Control (SOC). What Will You Be Doing?
Ensure proper distribution and behavior of all Frontier fare products. Set forth coding conventions in the host reservation system and fares clearing house to achieve desired fare functionality. Participate in communication between Pricing, Revenue Management, Sales, Distribution, E-Commerce, Marketing and Corporate Communications with respect to fare filings, promotions and contracts. Assist in all pricing and fares management systems as guided by the team. Essential Functions
Ensure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARS, contractual obligations and company procedures. Assist Sr. Director, System Operations Control with command-and-control of day-to-day operations. Monitor all flight and operational activity, coordinating and implementing recovery plans as necessary. Manage irregular operations strategic planning and communications. Examine and recommend changes to improve the quality and efficiency of the operation. Create, communicate and execute operational plans aimed at preventing disruptions. Manage revenue-based decisions, including cancellations, downgrades and significant delays which result in passenger disruption. Monitor daily performance. Facilitate briefings and communication for senior management and all operational groups, advising of significant problems/issues jeopardizing operational efficiency. Act as liaison to senior management regarding day-to-day operations. Provide effective leadership within SOC, promoting all corporate and operational objectives. Supervise SOC managers, ensuring proper execution of their duties. Assist with management of all SOC areas, ensuring they function as one with clear communication and lines of authority, especially during irregular operations. Assist in recruitment and hiring of SOC personnel; support discipline and coaching as needed. Other Functions
Project management and other duties as assigned by senior leadership. Support organizational policies and senior leadership directives through productive analysis and constructive suggestions. Qualifications
Minimum 5 years in large/major carrier (Part 121) airline operations and SOC/OCC experience. Bachelors degree preferred. Budget management, labor relations and project management skills preferred. Knowledge, Skills And Abilities
Excellent problem-solving capabilities with the ability to make quick, well-informed decisions. Excellent communication skills, including ability to interact with airport authorities, regulatory agencies and executive leadership. Strong interpersonal skills to direct SOC staff in executing operational plans. Highly self-motivated, able to handle multiple high-profile tasks calmly. Ability to work under high-stress conditions, maintaining calm and professionalism. Proven ability to make balanced decisions during high-stress irregular situations. Attention to detail. Understanding and familiarity with SABRE Air Center operational software. Additional Information
Salary: $100,104 - $132,870 Workplace policies and equal opportunity employer information provided as part of the posting. Frontier Airlines is an equal opportunity employer and maintains a zero-tolerance drug-free workplace for safety-sensitive positions. Posting may expire on or before 5/2/2025.
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