Frontier Group Holdings
Overview
Sr Mgr, Soc Operations At Frontier Airlines, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need saving them money along the way. Low Fares Done Right is our mission and we strive to bring it to life every day. Our "Done Right" promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we\'re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Frontier Airlines is a leading ultra-low cost carrier, etc. (company description preserved as in original). Ensure proper distribution and behavior of all Frontier fare products. Set forth coding conventions in host reservation system and fares clearing house to achieve desired fare functionality. Participate in communication between Pricing, Revenue Management, Sales, Distribution, E-Commerce, Marketing and Corporate Communications with respect to fare filings, promotions and contracts. Assist in all pricing and fares management systems as guided by team. Essential Functions
Ensure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARS, contractual obligations and company procedures. Assist Sr. Director, System Operations Control with command-and-control of day-to-day operations. Monitor all flight and operational activity, coordinating and implementing recovery plans as necessary. Manage irregular operations strategic planning and communications. Examines and recommends changes to improve the quality and efficiency of the operation. Creates, communicates and executes operational plans aimed at preventing disruptions. Manage revenue-based decisions, including cancellations, downgrades and significant delays which result in passenger disruption. Monitor daily performance. Facilitate briefings and communication for senior management and all operational groups, advising of significant problems / issues jeopardizing operational efficiency. Acts as liaison to senior management regarding day-to-day operations. Provide effective leadership within SOC, promoting all corporate and operational objectives. Responsible for supervising SOC managers, insuring the proper execution of their assigned duties. Assist with management of all SOC areas, insuring they are functioning as one with communication and lines of authority maintained, especially during irregular operations. Assist in the recruitment process and hiring of System Operations Control personnel. Aid and recommend in the discipline and termination process as needed. Provide assistance and recommendations for the coaching, counseling and discipline of SOC personnel. Other Functions
Project management and other duties as assigned by senior leadership Support organizational policies and senior leadership directives through productive analysis and constructive suggestions. Qualifications
Minimum 5 years in large / major carrier (Part 121) airline operations and SOC / OCC experience Bachelor\'s degree preferred Budget management, labor relations and project management skills preferred Knowledge, Skills and Abilities
Excellent problem-solving capabilities with the ability to make quick, yet well-informed, decisions Excellent communication skills, include ability to successfully interact with airport authorities, regulatory agencies and executive leadership Strong interpersonal skills which allow for the direction of SOC staff in executing operational plans Highly self-motivated, able to handle multiple, high-profile tasks calmly Ability to work under high-stress conditions, maintaining an example of calm and professionalism Proven ability to make optimal, balanced decisions during high stress irregular situations Attention to detail Understanding, familiarity with SABRE Air Center operational software Equipment
Standard office equipment, including PC, copier, fax machine, printer Work Environment
Typical office environment, adequately heated and cooled Physical Effort
Generally not required. Supervision
Supervision Received General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Positions Supervised SOC Ops Mgr / Dispatcher(s) Salary
$100,104 - $132,870 Expiry
Please note that this posting will expire on or before 5 / 2 / 2025. Disclaimer
: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
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Sr Mgr, Soc Operations At Frontier Airlines, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need saving them money along the way. Low Fares Done Right is our mission and we strive to bring it to life every day. Our "Done Right" promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we\'re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Frontier Airlines is a leading ultra-low cost carrier, etc. (company description preserved as in original). Ensure proper distribution and behavior of all Frontier fare products. Set forth coding conventions in host reservation system and fares clearing house to achieve desired fare functionality. Participate in communication between Pricing, Revenue Management, Sales, Distribution, E-Commerce, Marketing and Corporate Communications with respect to fare filings, promotions and contracts. Assist in all pricing and fares management systems as guided by team. Essential Functions
Ensure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARS, contractual obligations and company procedures. Assist Sr. Director, System Operations Control with command-and-control of day-to-day operations. Monitor all flight and operational activity, coordinating and implementing recovery plans as necessary. Manage irregular operations strategic planning and communications. Examines and recommends changes to improve the quality and efficiency of the operation. Creates, communicates and executes operational plans aimed at preventing disruptions. Manage revenue-based decisions, including cancellations, downgrades and significant delays which result in passenger disruption. Monitor daily performance. Facilitate briefings and communication for senior management and all operational groups, advising of significant problems / issues jeopardizing operational efficiency. Acts as liaison to senior management regarding day-to-day operations. Provide effective leadership within SOC, promoting all corporate and operational objectives. Responsible for supervising SOC managers, insuring the proper execution of their assigned duties. Assist with management of all SOC areas, insuring they are functioning as one with communication and lines of authority maintained, especially during irregular operations. Assist in the recruitment process and hiring of System Operations Control personnel. Aid and recommend in the discipline and termination process as needed. Provide assistance and recommendations for the coaching, counseling and discipline of SOC personnel. Other Functions
Project management and other duties as assigned by senior leadership Support organizational policies and senior leadership directives through productive analysis and constructive suggestions. Qualifications
Minimum 5 years in large / major carrier (Part 121) airline operations and SOC / OCC experience Bachelor\'s degree preferred Budget management, labor relations and project management skills preferred Knowledge, Skills and Abilities
Excellent problem-solving capabilities with the ability to make quick, yet well-informed, decisions Excellent communication skills, include ability to successfully interact with airport authorities, regulatory agencies and executive leadership Strong interpersonal skills which allow for the direction of SOC staff in executing operational plans Highly self-motivated, able to handle multiple, high-profile tasks calmly Ability to work under high-stress conditions, maintaining an example of calm and professionalism Proven ability to make optimal, balanced decisions during high stress irregular situations Attention to detail Understanding, familiarity with SABRE Air Center operational software Equipment
Standard office equipment, including PC, copier, fax machine, printer Work Environment
Typical office environment, adequately heated and cooled Physical Effort
Generally not required. Supervision
Supervision Received General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Positions Supervised SOC Ops Mgr / Dispatcher(s) Salary
$100,104 - $132,870 Expiry
Please note that this posting will expire on or before 5 / 2 / 2025. Disclaimer
: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
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