Leidos
Overview
Leidos is seeking a Mid-level Desktop Support Technician to support a government site at North Island as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices. NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. What You'll Get to Do
Assist junior technicians in resolving complex issues. Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). Serve as backup to the Site Operations Lead. Position Requirements
Must be a US Citizen and have an active DoD Secret Clearance. HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience. Valid DoD 8570 IAT Level II: Security+ or higher Certification. Must demonstrate expertise in IT Enterprise Operations. Excellent customer service skills. Excellent oral and written communication skills. Nice to Have
Organized and detail-oriented. Strong leadership skills. Self-motivated / self-directing. Strong collaboration, prioritization, and adaptability skills; relationship building. Ability to manage and prioritize own work, and that of their team. Independent decision making. Analytical thinking; thinking out of the box. Ability to effectively communicate with all organizational levels (SME to Senior Management). Ability to analyze problems at various levels (e.g., detail level, overall organizational impact). Pay
Pay range: $31.25/hour About Leidos / Posting
For U.S. Positions: Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date. Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in offers include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity and market data. #J-18808-Ljbffr
Leidos is seeking a Mid-level Desktop Support Technician to support a government site at North Island as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices. NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. What You'll Get to Do
Assist junior technicians in resolving complex issues. Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). Serve as backup to the Site Operations Lead. Position Requirements
Must be a US Citizen and have an active DoD Secret Clearance. HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience. Valid DoD 8570 IAT Level II: Security+ or higher Certification. Must demonstrate expertise in IT Enterprise Operations. Excellent customer service skills. Excellent oral and written communication skills. Nice to Have
Organized and detail-oriented. Strong leadership skills. Self-motivated / self-directing. Strong collaboration, prioritization, and adaptability skills; relationship building. Ability to manage and prioritize own work, and that of their team. Independent decision making. Analytical thinking; thinking out of the box. Ability to effectively communicate with all organizational levels (SME to Senior Management). Ability to analyze problems at various levels (e.g., detail level, overall organizational impact). Pay
Pay range: $31.25/hour About Leidos / Posting
For U.S. Positions: Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date. Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in offers include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity and market data. #J-18808-Ljbffr