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Securitas Security Services USA, Inc.

Senior Security Manager

Securitas Security Services USA, Inc., Austin, Texas, us, 78716

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Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful:

to help make your world a safer place

. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking a Senior Security Manager (SSL) to lead and oversee security operations for a key client in Austin, TX area. This pivotal role is responsible for ensuring full contract compliance, driving operational performance, and achieving financial targets. The ideal candidate will be a seasoned and strategic leader with a proven track record of managing high-profile client accounts, mentoring subordinate managers, and cultivating a strong culture of service excellence and accountability. This individual will serve as the primary liaison with the client, maintaining and enhancing trusted relationships through consistent communication and operational transparency.

The Senior Security Manager will oversee day-to-day operations, ensuring the delivery of high-quality security services that meet all contractual obligations. They will be responsible for leading, coaching, and developing a team of security managers and supervisors, while driving operational improvements and innovation to enhance effectiveness and client satisfaction. The role includes monitoring key performance indicators (KPIs), managing budgets, and partnering with internal departments such as HR, Training, and Compliance to ensure alignment with corporate standards.

Benefits

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We believe in investing in our people. When you join Securitas, you'll receive:

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Competitive Salary:

$90,000 to $99,985

Annually

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Comprehensive Benefits Package:

Medical, dental, vision, and life insurance

10 accrued vacation days, 4 personal holidays, 6 sick days

401K with company matching

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Career Growth:

Continuous training and leadership development programs.

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Dynamic Work Environment:

Be a part of a highly engaged and results-driven team.

Essential Duties and Responsibilities

Strategic Vision and Business Operation Goals

Develop and achieve weekly, monthly, and quarterly operational goals.

Provide regular updates to senior leadership using tools like Salesforce and metrics reports.

Collaborate with functional departments to meet business objectives.

Participate in company and client initiatives, committees, and task forces.

Performance Management

Recruit, hire, and retain top operations professionals.

Set and monitor performance goals for security teams.

Ensure timely completion of performance reviews, development plans, and improvement processes for employees.

Training & Development

Identify and address performance gaps within teams.

Ensure completion of all required training and encourage professional development.

Conduct regular meetings to review goals, share best practices, and celebrate achievements.

Customer Service

Deliver 100% customer satisfaction through frequent client engagement.

Resolve customer service-related issues promptly and effectively.

Stay informed about market trends, industry developments, and competitor activity to guide customer strategies.

Other Responsibilities

Manage daily staffing and administrative functions for assigned locations.

Conduct quality assurance inspections and monitor Security Officer performance.

Serve as a liaison between Securitas and client representatives.

Oversee the training and operations of Field Supervisors and Security Officers.

Ensure compliance with company policies, post orders, and contract requirements.

Qualifications

Bachelor's degree in Criminal Justice, Business Administration, or related field is required.

4-6 years of professional experience.

5-7 years of law enforcement and/or military experience is preferred.

Aviation compliance experience would be a huge plus

Experience in security operations or scheduling is a plus.

Current driver's license with a clean driving record.

Strong customer service orientation with effective problem-solving skills.

Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet.

Excellent verbal and written communication skills.

Demonstrated ability to hire, develop, motivate, and retain staff.

Availability to respond to emergencies outside normal working hours.

If you are ready to embrace a challenging and rewarding opportunity, we invite you to apply and become an integral part of our team, contributing directly to our mission of safeguarding people, critical infrastructure, and communities around the world. Join us in making a meaningful impact and shaping a safer, more secure future.

Company Website: https://www.securitasinc.com

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Senior Secuity Manager / Securitas Security/ Austin Texas / TXDPS License

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Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.