Knowledgent
Workplace Location Services Senior Analyst
Knowledgent, San Francisco, California, United States, 94199
Workplace Location Services Senior Analyst
Location:
San Francisco, CA (Onsite Monday - Friday)
Take the next step in your career now, scroll down to read the full role description and make your application. Overview As a
Workplace Location Services Senior Analyst , you'll play a key leadership role in delivering exceptional onsite experiences, overseeing daily operations, and driving high-impact events and client engagements. This role requires a proactive, detail-oriented individual who can lead with confidence while working collaboratively across teams. You’ll take ownership of key workplace processes, contribute to strategic execution, and serve as a trusted resource for both clients and internal partners. Your ability to anticipate needs, maintain high standards, and think creatively under pressure will be critical to your success. Key Responsibilities
Provides oversight of day-of and week-of activities to ensure workplace operations run smoothly and align with service standards Takes end-to-end ownership of assigned processes with accountability for execution, results, and continuous improvement Identifies service gaps and proactively offers solutions that elevate the overall experience Leads the planning, coordination, and delivery of onsite events—including developing event proposals, managing client communications, and overseeing logistics (e.g., catering, AV, setup, breakdown) Serves as the main point of contact during events, ensuring real-time problem solving and seamless guest experiences Models best practices and drives operational excellence through clear communication, active participation, and cross-functional collaboration Contributes to a high-performing team culture by leading floor walks, supporting shared goals, and adapting to shifting priorities Hosts and leads client tours, ensuring the workplace is presented with attention to detail and aligned with brand standards Acts as a workplace ambassador with a service-first mindset in all internal and external interactions Supports front desk and reception duties, including greeting visitors, issuing credentials, and managing inquiries Acts as a go-to resource for issue resolution and escalates appropriately to maintain service quality Serves as a subject matter expert for high-touch meetings, working closely with the Meetings & Events team to deliver flawless execution Manages reservations, coordinating room setup, catering, and AV services to optimize space usage and user satisfaction Creates and maintains reports related to space utilization, event metrics, and operational trends Shares feedback and insights to support continuous improvement in processes, service delivery, and workplace strategy Delivers daily workplace operations and services onsite for a local office(s) Facilitates guest experience and support onsite meetings and events Partners with meetings and events planners for large-scale onsite initiatives Ensures location safety and security protocols are followed Job Requirements
Work schedule may vary based on business needs, with shift times ranging between 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, or 9:00 AM–6:00 PM Comfortable with lifting and moving office furniture and event materials; ability to lift up to 50 lbs Basic Qualifications
Minimum of 3 years of experience in workplace services, hospitality, events, or a related client-facing role Preferred Skills
Background in hospitality or food service Passionate about customer service Microsoft Office Suite Professional Skill Requirements
Willing to step outside role to complete tasks in other areas of the Workplace Demonstrated problem solving skills Ability to take ownership and make decisions independently Proven ability to work independently and as a team member Excellent communication skills (written and oral) Excellent organizational, multitasking and time management skills Highly responsive, flexible and adaptable Proactive thinker and action taker High level of professionalism Ability to work with highly confidential material and maintain confidentiality Seeks out challenges and opportunities to grow Business partner attitude and approach Ability to work some nights or weekends depending on event needs
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Location:
San Francisco, CA (Onsite Monday - Friday)
Take the next step in your career now, scroll down to read the full role description and make your application. Overview As a
Workplace Location Services Senior Analyst , you'll play a key leadership role in delivering exceptional onsite experiences, overseeing daily operations, and driving high-impact events and client engagements. This role requires a proactive, detail-oriented individual who can lead with confidence while working collaboratively across teams. You’ll take ownership of key workplace processes, contribute to strategic execution, and serve as a trusted resource for both clients and internal partners. Your ability to anticipate needs, maintain high standards, and think creatively under pressure will be critical to your success. Key Responsibilities
Provides oversight of day-of and week-of activities to ensure workplace operations run smoothly and align with service standards Takes end-to-end ownership of assigned processes with accountability for execution, results, and continuous improvement Identifies service gaps and proactively offers solutions that elevate the overall experience Leads the planning, coordination, and delivery of onsite events—including developing event proposals, managing client communications, and overseeing logistics (e.g., catering, AV, setup, breakdown) Serves as the main point of contact during events, ensuring real-time problem solving and seamless guest experiences Models best practices and drives operational excellence through clear communication, active participation, and cross-functional collaboration Contributes to a high-performing team culture by leading floor walks, supporting shared goals, and adapting to shifting priorities Hosts and leads client tours, ensuring the workplace is presented with attention to detail and aligned with brand standards Acts as a workplace ambassador with a service-first mindset in all internal and external interactions Supports front desk and reception duties, including greeting visitors, issuing credentials, and managing inquiries Acts as a go-to resource for issue resolution and escalates appropriately to maintain service quality Serves as a subject matter expert for high-touch meetings, working closely with the Meetings & Events team to deliver flawless execution Manages reservations, coordinating room setup, catering, and AV services to optimize space usage and user satisfaction Creates and maintains reports related to space utilization, event metrics, and operational trends Shares feedback and insights to support continuous improvement in processes, service delivery, and workplace strategy Delivers daily workplace operations and services onsite for a local office(s) Facilitates guest experience and support onsite meetings and events Partners with meetings and events planners for large-scale onsite initiatives Ensures location safety and security protocols are followed Job Requirements
Work schedule may vary based on business needs, with shift times ranging between 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, or 9:00 AM–6:00 PM Comfortable with lifting and moving office furniture and event materials; ability to lift up to 50 lbs Basic Qualifications
Minimum of 3 years of experience in workplace services, hospitality, events, or a related client-facing role Preferred Skills
Background in hospitality or food service Passionate about customer service Microsoft Office Suite Professional Skill Requirements
Willing to step outside role to complete tasks in other areas of the Workplace Demonstrated problem solving skills Ability to take ownership and make decisions independently Proven ability to work independently and as a team member Excellent communication skills (written and oral) Excellent organizational, multitasking and time management skills Highly responsive, flexible and adaptable Proactive thinker and action taker High level of professionalism Ability to work with highly confidential material and maintain confidentiality Seeks out challenges and opportunities to grow Business partner attitude and approach Ability to work some nights or weekends depending on event needs
#J-18808-Ljbffr