Optum
Join Optum, a global organization dedicated to enhancing health outcomes through technology, as we strive to help millions live healthier lives. By being part of our team, you will contribute to connecting individuals with essential care, pharmacy benefits, and resources they need to thrive. Experience a supportive culture focused on diversity and inclusion, along with opportunities for immense career growth. Come make a real impact in the communities we serve and help us advance health equity globally. Start
Caring. Connecting. Growing together. The
Patient Care Coordination Associate
plays a vital role in our team by managing all aspects of scheduling new patient evaluations and follow-up appointments, answering phone inquiries, and optimizing routes for home visits. This position does not involve direct patient interaction. Location : 6545 Corporate Centre Blvd Suite 240, Orlando FL 32822 Schedule : Monday-Friday: 8am-5pm. Primary Responsibilities: Conduct telephonic outreach to patients and enhance their experience through calls. Coordinate patient care per instructions from physicians, adhering to company standards and policies. Support and follow the Standard Delegation of Orders (SDO). Schedule evaluations and follow-up appointments for Palliative Care providers. Map driving routes for in-home visits using web-based applications like Google Maps. Build referrals in Electronic Medical Record (EMR) systems. Maintain an up-to-date master list of Palliative/Bridges Patients for reporting purposes. Keep SharePoint updated with all patient information changes. Answer phone calls and resolve inquiries or route them accordingly. Manage medical records including filing, scanning, and preparing for scheduling. Ensure timely scanning and filing of all correspondence. Process requests for medical record releases, maintaining appropriate logs. Work independently and perform all related duties as assigned. This position operates in an office environment with no direct patient contact. Why consider a career with UnitedHealth Group? Competitive base pay with a comprehensive benefits package. Paid Time Off is accrued from the first pay period along with 8 paid holidays. Flexible medical plan options, including Health Spending Accounts. Dental, vision, life, short-term, and long-term disability insurance coverage. 401(k) Savings Plan and Employee Stock Purchase Plan. Education reimbursement to help further your career. Employee discounts and assistance programs. Voluntary benefits options, like pet insurance and legal assistance. We recognize and reward your performance in a challenging environment that provides clear direction for success and opportunities for professional development. Required Qualifications: High School Diploma/GED or higher. Over 2 years of customer service experience, including data entry and effective communication skills. At least 1 year of working knowledge of medical office procedures and terminology. Experience using Internet navigation tools like Google Maps. Advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook. Preferred Qualifications: Experience in a physician's office, clinical, or hospital setting. Familiarity with EMR systems and/or TruCare. Prior experience in a call center environment. Bilingual proficiency in English and Spanish. The salary range for this role is $16.00 to $28.85 per hour, based on full-time employment. Compensation may vary depending on local labor markets, education, and experience. UnitedHealth Group offers an extensive benefits package, performance rewards, and incentives. At UnitedHealth Group, our mission is to help everyone live healthier lives. We are committed to providing equitable care and overcoming barriers to good health, particularly for historically marginalized groups. Diversity is integral to our approach, creating a healthier work atmosphere. UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to protected characteristics. UnitedHealth Group is a drug-free workplace. Candidates must pass a drug screening prior to employment.
Caring. Connecting. Growing together. The
Patient Care Coordination Associate
plays a vital role in our team by managing all aspects of scheduling new patient evaluations and follow-up appointments, answering phone inquiries, and optimizing routes for home visits. This position does not involve direct patient interaction. Location : 6545 Corporate Centre Blvd Suite 240, Orlando FL 32822 Schedule : Monday-Friday: 8am-5pm. Primary Responsibilities: Conduct telephonic outreach to patients and enhance their experience through calls. Coordinate patient care per instructions from physicians, adhering to company standards and policies. Support and follow the Standard Delegation of Orders (SDO). Schedule evaluations and follow-up appointments for Palliative Care providers. Map driving routes for in-home visits using web-based applications like Google Maps. Build referrals in Electronic Medical Record (EMR) systems. Maintain an up-to-date master list of Palliative/Bridges Patients for reporting purposes. Keep SharePoint updated with all patient information changes. Answer phone calls and resolve inquiries or route them accordingly. Manage medical records including filing, scanning, and preparing for scheduling. Ensure timely scanning and filing of all correspondence. Process requests for medical record releases, maintaining appropriate logs. Work independently and perform all related duties as assigned. This position operates in an office environment with no direct patient contact. Why consider a career with UnitedHealth Group? Competitive base pay with a comprehensive benefits package. Paid Time Off is accrued from the first pay period along with 8 paid holidays. Flexible medical plan options, including Health Spending Accounts. Dental, vision, life, short-term, and long-term disability insurance coverage. 401(k) Savings Plan and Employee Stock Purchase Plan. Education reimbursement to help further your career. Employee discounts and assistance programs. Voluntary benefits options, like pet insurance and legal assistance. We recognize and reward your performance in a challenging environment that provides clear direction for success and opportunities for professional development. Required Qualifications: High School Diploma/GED or higher. Over 2 years of customer service experience, including data entry and effective communication skills. At least 1 year of working knowledge of medical office procedures and terminology. Experience using Internet navigation tools like Google Maps. Advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook. Preferred Qualifications: Experience in a physician's office, clinical, or hospital setting. Familiarity with EMR systems and/or TruCare. Prior experience in a call center environment. Bilingual proficiency in English and Spanish. The salary range for this role is $16.00 to $28.85 per hour, based on full-time employment. Compensation may vary depending on local labor markets, education, and experience. UnitedHealth Group offers an extensive benefits package, performance rewards, and incentives. At UnitedHealth Group, our mission is to help everyone live healthier lives. We are committed to providing equitable care and overcoming barriers to good health, particularly for historically marginalized groups. Diversity is integral to our approach, creating a healthier work atmosphere. UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to protected characteristics. UnitedHealth Group is a drug-free workplace. Candidates must pass a drug screening prior to employment.