Skookum Contract Services
Overview
Information Technology Technician Location:
Colorado Springs, CO (United States Air Force Academy) Type:
Non-Exempt Work Schedule:
Full Time, Day Shift Compensation:
$34.67 - $34.67/hourly Deadline:
October 31, 2025 Benefits:
Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees. Full-Time benefits of an IT Technician at Tessera include: Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance $8.78/hr Health and Welfare Benefit Flexible Spending Accounts for both medical and dependent care 11 paid federal holidays, accrual of 22 paid days of vacation at the start of employment Potential shared earning bonus Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents Professional development, certifications, and training opportunities Verizon wireless discount Employee Assistance Program (EAP), and an engaging wellness program Public Service Loan Forgiveness eligibility for full-time employees Tessera is dedicated to Creating Opportunities for People with Disabilities by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees. Responsibilities Provide Tier I & II technical support to users via phone, email, and in-person channels. Diagnose and resolve hardware, software, and multi-platform system issues. Troubleshoot network connectivity, VPN access, and authentication failures. Monitor system logs and network activity to detect and respond to security threats. Implement and maintain cybersecurity tools including firewalls and antivirus solutions. Ensure compliance with DoD cybersecurity policies and USAFA IT protocols. Perform backups, support disaster recovery, and conduct preventive maintenance. Maintain accurate documentation of system configurations, incidents, and inventory. Assist in onboarding, training, and supporting users on new technologies and systems. Collaborate with IT leadership on infrastructure upgrades and stay current with emerging tech. Qualifications 35 years of hands-on experience in IT support, preferably in a government, military, or academic setting. CompTIA Network+, Security+, or equivalent certifications preferred DoD 8570 compliance certifications a plus Strong problem-solving skills and ability to work independently in a fast-paced environment Excellent communication skills and customer service mindset Ability to adapt to evolving priorities and technologies in a dynamic operational setting Physical Requirements Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis. May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties. Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required. Must have the perseverance to work effectively under pressure for extended periods of time. Requirements Must be eligible to obtain and maintain a Secret clearance for this postion. CompTIA A+ required A valid state drivers license is required with the ability to obtain and maintain coverage by Tesseras insurance. Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position. Union Affiliation This position is represented by the International Brotherhood of Electrical Workers (IBEW), Local 113, and the United Association (UA), Local 58. To Apply : Visit our website at www.tessera.org to complete an application. Current Employees : need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance. Tessera is a national non-profit, government contractor that is dedicated to Creating Opportunities for People with Disabilities through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees. Individuals with disabilities are encouraged to apply. Tessera is here to help you with the recruitment process. If you require an accommodation or support, please contact us at (360) 475-0756 ext. 349, or email recruiting@tessera.org . Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify #J-18808-Ljbffr
Information Technology Technician Location:
Colorado Springs, CO (United States Air Force Academy) Type:
Non-Exempt Work Schedule:
Full Time, Day Shift Compensation:
$34.67 - $34.67/hourly Deadline:
October 31, 2025 Benefits:
Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees. Full-Time benefits of an IT Technician at Tessera include: Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance $8.78/hr Health and Welfare Benefit Flexible Spending Accounts for both medical and dependent care 11 paid federal holidays, accrual of 22 paid days of vacation at the start of employment Potential shared earning bonus Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents Professional development, certifications, and training opportunities Verizon wireless discount Employee Assistance Program (EAP), and an engaging wellness program Public Service Loan Forgiveness eligibility for full-time employees Tessera is dedicated to Creating Opportunities for People with Disabilities by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees. Responsibilities Provide Tier I & II technical support to users via phone, email, and in-person channels. Diagnose and resolve hardware, software, and multi-platform system issues. Troubleshoot network connectivity, VPN access, and authentication failures. Monitor system logs and network activity to detect and respond to security threats. Implement and maintain cybersecurity tools including firewalls and antivirus solutions. Ensure compliance with DoD cybersecurity policies and USAFA IT protocols. Perform backups, support disaster recovery, and conduct preventive maintenance. Maintain accurate documentation of system configurations, incidents, and inventory. Assist in onboarding, training, and supporting users on new technologies and systems. Collaborate with IT leadership on infrastructure upgrades and stay current with emerging tech. Qualifications 35 years of hands-on experience in IT support, preferably in a government, military, or academic setting. CompTIA Network+, Security+, or equivalent certifications preferred DoD 8570 compliance certifications a plus Strong problem-solving skills and ability to work independently in a fast-paced environment Excellent communication skills and customer service mindset Ability to adapt to evolving priorities and technologies in a dynamic operational setting Physical Requirements Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis. May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties. Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required. Must have the perseverance to work effectively under pressure for extended periods of time. Requirements Must be eligible to obtain and maintain a Secret clearance for this postion. CompTIA A+ required A valid state drivers license is required with the ability to obtain and maintain coverage by Tesseras insurance. Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position. Union Affiliation This position is represented by the International Brotherhood of Electrical Workers (IBEW), Local 113, and the United Association (UA), Local 58. To Apply : Visit our website at www.tessera.org to complete an application. Current Employees : need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance. Tessera is a national non-profit, government contractor that is dedicated to Creating Opportunities for People with Disabilities through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees. Individuals with disabilities are encouraged to apply. Tessera is here to help you with the recruitment process. If you require an accommodation or support, please contact us at (360) 475-0756 ext. 349, or email recruiting@tessera.org . Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify #J-18808-Ljbffr