Lucky Strike Entertainment
Human Resource Coordinator
Lucky Strike Entertainment, Mechanicsville, Virginia, United States, 23116
Overview
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Human Resource Coordinator
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Lucky Strike Entertainment We’re a diverse group of associates committed to excellence and bringing world-class entertainment to our guests. What We Look For Total rock stars who are initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun. We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. What To Expect We’re a billion-dollar company with the soul of a start-up. We move quickly, collaborate, innovate, own projects, and think outside the lanes. Position Summary The HR Coordinator will provide operational and compliance support within the HRIS team, with primary responsibility for unemployment claims, employment verifications, E-Verify/I-9 compliance, Virginia new hire reporting, and onboarding administration. This role will also serve as a first point of contact for employees with UKG-related questions, escalating more complex cases to the HRIS Analysts. The ideal candidate is detail-oriented, organized, and comfortable balancing compliance tasks with employee support.
Key Responsibilities
Compliance & Employment Administration
Manage the unemployment claims process, including responding to requests and providing documentation.
Process employment verifications, ensuring accuracy and timely turnaround.
Administer and monitor E-Verify and I-9 compliance, maintain records, and conduct periodic audits.
Submit and track Virginia new hire reporting and ensure compliance with state deadlines.
Maintain accurate employee files and documentation in accordance with policies and legal requirements.
Onboarding Support
Coordinate onboarding activities for corporate and sales associates, ensuring completion of required documentation and system tasks in UKG.
Support field managers in onboarding by answering questions, providing guidance, and troubleshooting basic system issues.
Ensure onboarding checklists are completed accurately and on time, escalating issues to the HRIS team as needed.
Deliver a positive onboarding experience for new hires through clear communication and timely follow-up.
UKG Employee Support (Level 1)
Provide Tier 1 UKG support to employees for login, navigation, onboarding tasks, timekeeping, and self-service.
Escalate complex issues to the HRIS Analysts or HRIS Manager as appropriate.
Track and document support cases to identify trends and training needs.
General HR Support
Assist with audits, reporting, and compliance checks as needed.
Provide administrative support to the HRIS team on projects, implementations, or system updates.
Contribute to process documentation and training materials for employee and manager self-service in UKG.
Qualifications
Required: 1+ year in customer service, administrative support, and HR role
High School Diploma
About Lucky Strike Entertainment Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property with millions of fans. For more information, visit ir.luckystrikeent.com.
Compensation & Benefits The pay range for this position is $22.00 - $24.00 per hour. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package including healthcare coverage and a broad range of other benefits. Details regarding benefits are available at www.bowlerocorp.com/careers/benefits.
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Join to apply for the
Human Resource Coordinator
role at
Lucky Strike Entertainment We’re a diverse group of associates committed to excellence and bringing world-class entertainment to our guests. What We Look For Total rock stars who are initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun. We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. What To Expect We’re a billion-dollar company with the soul of a start-up. We move quickly, collaborate, innovate, own projects, and think outside the lanes. Position Summary The HR Coordinator will provide operational and compliance support within the HRIS team, with primary responsibility for unemployment claims, employment verifications, E-Verify/I-9 compliance, Virginia new hire reporting, and onboarding administration. This role will also serve as a first point of contact for employees with UKG-related questions, escalating more complex cases to the HRIS Analysts. The ideal candidate is detail-oriented, organized, and comfortable balancing compliance tasks with employee support.
Key Responsibilities
Compliance & Employment Administration
Manage the unemployment claims process, including responding to requests and providing documentation.
Process employment verifications, ensuring accuracy and timely turnaround.
Administer and monitor E-Verify and I-9 compliance, maintain records, and conduct periodic audits.
Submit and track Virginia new hire reporting and ensure compliance with state deadlines.
Maintain accurate employee files and documentation in accordance with policies and legal requirements.
Onboarding Support
Coordinate onboarding activities for corporate and sales associates, ensuring completion of required documentation and system tasks in UKG.
Support field managers in onboarding by answering questions, providing guidance, and troubleshooting basic system issues.
Ensure onboarding checklists are completed accurately and on time, escalating issues to the HRIS team as needed.
Deliver a positive onboarding experience for new hires through clear communication and timely follow-up.
UKG Employee Support (Level 1)
Provide Tier 1 UKG support to employees for login, navigation, onboarding tasks, timekeeping, and self-service.
Escalate complex issues to the HRIS Analysts or HRIS Manager as appropriate.
Track and document support cases to identify trends and training needs.
General HR Support
Assist with audits, reporting, and compliance checks as needed.
Provide administrative support to the HRIS team on projects, implementations, or system updates.
Contribute to process documentation and training materials for employee and manager self-service in UKG.
Qualifications
Required: 1+ year in customer service, administrative support, and HR role
High School Diploma
About Lucky Strike Entertainment Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property with millions of fans. For more information, visit ir.luckystrikeent.com.
Compensation & Benefits The pay range for this position is $22.00 - $24.00 per hour. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package including healthcare coverage and a broad range of other benefits. Details regarding benefits are available at www.bowlerocorp.com/careers/benefits.
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