3rd Shift Desktop EngineerNights (Hybrid)

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3rd Shift Desktop Engineer Nights (Hybrid)

role at

Veracity Software Inc . 3rd Shift Desktop Engineer Nights (Hybrid)

Newark, NJ 07102 Engagement Type:

6 Months Contract Start Date:

09/29/2025 End Date:

03/31/2026 Interview Type:

iLinc Web Cam Interview Only Work Arrangement:

Hybrid (Primarily Remote) Work Hours:

3rd Shift | 40 hours/week No. of Openings:

1 We are seeking an experienced

Desktop Engineer (3rd Shift)

to join Client's 24x7 IT Support team. This fully remote position is responsible for providing

Level 1 and Level 2 technical support

for desktops, laptops, printers, and related hardware/software systems. Responsibilities

Provide overnight technical support via phone, email, and remote access tools. Troubleshoot hardware/software issues and resolve end-user incidents. Diagnose and resolve connectivity issues including LAN, WAN, Wi-Fi, and VPN. Utilize ticketing system to log and manage service requests. Manage Active Directory, Office 365, and Exchange configurations. Support and troubleshoot network printers and MDM platforms (Airwatch preferred). Maintain accurate asset inventory and documentation. Coordinate with IT teams and vendors on system maintenance and repair. Participate in on-call rotations covering one weekend shift and holidays when required. Follow ITIL processes, including Incident, Request, and Change management. Open outage bridges and escalate major incidents when needed. Qualifications

Bachelor's Degree (or equivalent professional experience). Strong technical troubleshooting and customer service background. Ability to work independently on the 3rd shift with minimal supervision. Job details

Seniority level:

Mid-Senior level Employment type:

Full-time Job function:

Information Technology Industries:

Civil Engineering Additional notes: Referrals increase your chances of interviewing at Veracity Software Inc by 2x. #J-18808-Ljbffr