Veracity
3rd Shift Desktop Engineer - Nights (Hybrid)
Newark, NJ 07102
Engagement Type:
6 Months Contract Start Date:
09/29/2025 End Date:
03/31/2026 Interview Type:
iLinc Web Cam Interview Only Work Arrangement:
Hybrid (Primarily Remote) Work Hours:
3rd Shift | 40 hours/week No. of Openings:
1
We are seeking an experienced
Desktop Engineer (3rd Shift)
to join Client's 24x7 IT Support team. This fully remote position is responsible for providing
Level 1 and Level 2 technical support
for desktops, laptops, printers, and related hardware/software systems. Key Responsibilities:
Provide overnight technical support via phone, email, and remote access tools. Troubleshoot hardware/software issues and resolve end-user incidents. Diagnose and resolve connectivity issues including LAN, WAN, Wi-Fi, and VPN. Utilize ticketing system to log and manage service requests. Manage Active Directory, Office 365, and Exchange configurations. Support and troubleshoot network printers and MDM platforms (Airwatch preferred). Maintain accurate asset inventory and documentation. Coordinate with IT teams and vendors on system maintenance and repair. Participate in on-call rotations covering one weekend shift and holidays when required. Follow ITIL processes, including Incident, Request, and Change management. Open outage bridges and escalate major incidents when needed. Qualifications:
Bachelor's Degree (or equivalent professional experience). Strong technical troubleshooting and customer service background. Ability to work independently on the 3rd shift with minimal supervision. Recruiter Submission Template
Full Name: Degree Major with University & Completion Year: Motivation / Reason for Interest in this Position: Contact Number: Email ID: LinkedIn Profile URL (if available): Full Address (Street, City, State, Zip): Notice Period (in weeks): Current Work Authorization Status (e.g., US Citizen, Green Card, H1B, etc.): Expected Hourly Rate: Is it W2 / C2C, If C2C, May I know your corporation name? Are you ready to relocate on your own expense and work onsite at
Newark, NJ 07102 (Hybrid)
/ Commute? Skill
Required / Desired
Amount of Experience
Candidate Experience
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. Required 5 Experience taking user calls utilizing an IVR system, preferably Avaya. Required 5 Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges. Required 5
6 Months Contract Start Date:
09/29/2025 End Date:
03/31/2026 Interview Type:
iLinc Web Cam Interview Only Work Arrangement:
Hybrid (Primarily Remote) Work Hours:
3rd Shift | 40 hours/week No. of Openings:
1
We are seeking an experienced
Desktop Engineer (3rd Shift)
to join Client's 24x7 IT Support team. This fully remote position is responsible for providing
Level 1 and Level 2 technical support
for desktops, laptops, printers, and related hardware/software systems. Key Responsibilities:
Provide overnight technical support via phone, email, and remote access tools. Troubleshoot hardware/software issues and resolve end-user incidents. Diagnose and resolve connectivity issues including LAN, WAN, Wi-Fi, and VPN. Utilize ticketing system to log and manage service requests. Manage Active Directory, Office 365, and Exchange configurations. Support and troubleshoot network printers and MDM platforms (Airwatch preferred). Maintain accurate asset inventory and documentation. Coordinate with IT teams and vendors on system maintenance and repair. Participate in on-call rotations covering one weekend shift and holidays when required. Follow ITIL processes, including Incident, Request, and Change management. Open outage bridges and escalate major incidents when needed. Qualifications:
Bachelor's Degree (or equivalent professional experience). Strong technical troubleshooting and customer service background. Ability to work independently on the 3rd shift with minimal supervision. Recruiter Submission Template
Full Name: Degree Major with University & Completion Year: Motivation / Reason for Interest in this Position: Contact Number: Email ID: LinkedIn Profile URL (if available): Full Address (Street, City, State, Zip): Notice Period (in weeks): Current Work Authorization Status (e.g., US Citizen, Green Card, H1B, etc.): Expected Hourly Rate: Is it W2 / C2C, If C2C, May I know your corporation name? Are you ready to relocate on your own expense and work onsite at
Newark, NJ 07102 (Hybrid)
/ Commute? Skill
Required / Desired
Amount of Experience
Candidate Experience
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. Required 5 Experience taking user calls utilizing an IVR system, preferably Avaya. Required 5 Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges. Required 5