The Nest at Black Hawk
Front Desk AssociateLocation: The Nest at Black Hawk Black Hawk, CO Compensation: $18 $20 per hour, based on experienceAbout The Nest at Black HawkThe Nest at Black Hawk is Colorados newest luxury outdoor resort, combining the beauty of nature with high-end hospitality. Featuring luxury geodesic domes, curated dining, and unique guest experiences, The Nest redefines glamping by offering comfort, style, and adventure in an unforgettable setting.Position OverviewAs a Front Desk Associate, you are the first point of contact for guests and play a key role in ensuring a seamless and memorable stay. Youll handle reservations, check-ins, and check-outs, assist with guest inquiries, and coordinate with housekeeping, F&B, and other resort departments to deliver exceptional service. The ideal candidate is professional, personable, and thrives in a fast-paced hospitality environment.Key ResponsibilitiesWarmly welcome guests upon arrival and ensure a smooth check-in and check-out processManage reservations, cancellations, and modifications accurately in the property management systemAnswer phone calls, emails, and in-person inquiries promptly and professionallyProvide information about resort amenities, dining options, local attractions, and activitiesHandle guest concerns or complaints with empathy and efficiency, escalating issues when neededProcess payments, issue receipts, and maintain accurate financial records for front desk transactionsCoordinate with housekeeping and maintenance to ensure rooms and domes are guest-readyMaintain a clean, organized, and inviting front desk and lobby environmentAssist with retail sales in the General Store, including processing transactions and stocking itemsSupport resort operations by assisting other team members as neededQualificationsPrevious front desk, hospitality, or customer service experience preferredStrong communication and interpersonal skillsAbility to multitask and remain calm under pressureProficiency with computers and reservation systems (training provided)Reliable, punctual, and detail-orientedAbility to work flexible shifts, including evenings, weekends, and holidaysMust be able to stand for extended periods and lift up to 25 lbsWhy Join Our TeamCompetitive pay: $18 $21 per hour, DOEEmployee meals and discounts on resort amenitiesOpportunities for growth within Harmony Hospitality GroupWork in a scenic, dynamic, and team-oriented environment
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