Equity Residential
Multisite Leasing Consultant - The Village at Del Mar Heights
Equity Residential, San Diego, California, United States, 92189
Overview
Multisite Leasing Consultant - The Village at Del Mar Heights. Equity Residential is dedicated to creating thriving communities and fostering a workplace culture of authenticity and collaboration. What You'll Be Doing
A primary function of the Multi-Site Leasing Consultant role is to promote Equity Residential's brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. The Multi-site Leasing Consultant spends approximately 60% of time on new sales and tour management, 30% on resident relations and customer service, and 10% on leasing administration. You will manage the sales process from start to finish, present Equity Residential communities compellingly, build rapport with prospects and residents, and provide a high level of customer service to support resident retention. This position reports to the Community Manager or Area Sales Manager. Promotes Equity Residentials brand. Coordinates the schedule for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals. Proactively manages leads and customer experience using the CRM at all assigned communities. Completes CRM tasks within the appropriate time frame. Promotes the communities based on the prospective residents needs. Proactively manages the Tour Schedules. Inspects the community ready product and tour path daily. Employs effective selling techniques to close sales. Cross-sells within assigned communities and sister communities to meet resident needs. Maintains accurate knowledge of all aspects of the community. Supports the communitys marketing efforts and monitors community trends for future occupancy needs. Provides leadership and mentorship to Leasing Consultants. Assists residents with payment and account ledger inquiries; communicates effectively with service and office teams and residents. Coordinates and supports resident events as directed throughout the year (evenings and weekends may be required). Prepares and assists with all leasing documents; ensures move-in files are complete; completes required training in a timely manner. Understands and complies with federal, state, and local fair housing laws and landlord/tenant regulations; represents the company professionally at all times. What You'll Need To Thrive
Sales and customer service experience preferred. High school diploma or equivalent. Valid drivers license, good driving record, auto insurance, and reliable transportation if operating a motorized vehicle. Computer literacy and effective communication skills in English (oral and written). Knowledge of federal and state apartment housing laws. Availability to work a flexible schedule, including weekends. Use of own smartphone for job duties may be required; device should be updated, password-protected, and compliant with security systems. Ability to use a computer effectively and read written communications. Ability to lift/push/pull/carry up to 15 pounds as needed. May require climbing stairs depending on property structure. Salary
$21.84 $26.69 per hour. Employees are eligible for overtime pay and performance incentives. Starting pay determined based on job-related skills, experience, and qualifications. Additional Information
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. #J-18808-Ljbffr
Multisite Leasing Consultant - The Village at Del Mar Heights. Equity Residential is dedicated to creating thriving communities and fostering a workplace culture of authenticity and collaboration. What You'll Be Doing
A primary function of the Multi-Site Leasing Consultant role is to promote Equity Residential's brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. The Multi-site Leasing Consultant spends approximately 60% of time on new sales and tour management, 30% on resident relations and customer service, and 10% on leasing administration. You will manage the sales process from start to finish, present Equity Residential communities compellingly, build rapport with prospects and residents, and provide a high level of customer service to support resident retention. This position reports to the Community Manager or Area Sales Manager. Promotes Equity Residentials brand. Coordinates the schedule for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals. Proactively manages leads and customer experience using the CRM at all assigned communities. Completes CRM tasks within the appropriate time frame. Promotes the communities based on the prospective residents needs. Proactively manages the Tour Schedules. Inspects the community ready product and tour path daily. Employs effective selling techniques to close sales. Cross-sells within assigned communities and sister communities to meet resident needs. Maintains accurate knowledge of all aspects of the community. Supports the communitys marketing efforts and monitors community trends for future occupancy needs. Provides leadership and mentorship to Leasing Consultants. Assists residents with payment and account ledger inquiries; communicates effectively with service and office teams and residents. Coordinates and supports resident events as directed throughout the year (evenings and weekends may be required). Prepares and assists with all leasing documents; ensures move-in files are complete; completes required training in a timely manner. Understands and complies with federal, state, and local fair housing laws and landlord/tenant regulations; represents the company professionally at all times. What You'll Need To Thrive
Sales and customer service experience preferred. High school diploma or equivalent. Valid drivers license, good driving record, auto insurance, and reliable transportation if operating a motorized vehicle. Computer literacy and effective communication skills in English (oral and written). Knowledge of federal and state apartment housing laws. Availability to work a flexible schedule, including weekends. Use of own smartphone for job duties may be required; device should be updated, password-protected, and compliant with security systems. Ability to use a computer effectively and read written communications. Ability to lift/push/pull/carry up to 15 pounds as needed. May require climbing stairs depending on property structure. Salary
$21.84 $26.69 per hour. Employees are eligible for overtime pay and performance incentives. Starting pay determined based on job-related skills, experience, and qualifications. Additional Information
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. #J-18808-Ljbffr