Ascendo Resources
Fraud & Claim Operations Representative - Banking
Ascendo Resources, Miami, Florida, us, 33222
Fraud & Claim Operations Representative - Banking
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Delivered exceptional customer service via inbound and outbound calls, ensuring accurate authentication through 2FA protocols. Led high-risk investigations into fraud, non-fraud, waste, and abuse involving PIN, ACH, ATM, debit card, and online transactions. Conducted thorough claims investigations and made final decisions on disputes; managed both fraud and non-fraud cases (CEDARS). Reviewed surveillance footage and performed photo extraction for investigative support. Collaborated with merchants, banks, and customers to validate transactions, mediate disputes, and process chargebacks. Handled customer complaints and ensured timely reimbursement in line with compliance standards. Reviewed customer accounts and statements for fraud patterns. Ensured adherence to banking regulations including NACHA, Reg E, Reg Z, and the Bank Secrecy Act. Completed and filed regulatory documentation such as CTRs (Currency Transaction Reports), SARs (Suspicious Activity Reports), and UARs (Unusual Activity Reports). Served as a Subject Matter Expert (SME), mentoring and assisting peers in policy, procedures, and system navigation. Operated as a Pre-Mediation Specialist, maximizing settlement outcomes to prevent escalation to formal mediation.
Requirements
3+ years of experience in Fraud and Claims Operations within a bank atmosphere. Bachelor's degree in related field preferred. Have moderate to strong knowledge of key regulatory requirements pertaining to consumer complaints, consumer compliance, Fraud, and BSA / AML. Must demonstrate strong analytical problem-solving and structured time management skills. Effective written communication skills to develop related emails and formal customer complaint response letters, and update operating procedures as workflows are added/revised.
Seniority level
Associate
Employment type
Full-time
Job function
Finance and Customer Service
Industries
Banking and Financial Services
Note: This description includes the core responsibilities and qualifications for the Fraud & Claim Operations Representative role. References to postings or notifications not required for the role have been omitted. #J-18808-Ljbffr
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Delivered exceptional customer service via inbound and outbound calls, ensuring accurate authentication through 2FA protocols. Led high-risk investigations into fraud, non-fraud, waste, and abuse involving PIN, ACH, ATM, debit card, and online transactions. Conducted thorough claims investigations and made final decisions on disputes; managed both fraud and non-fraud cases (CEDARS). Reviewed surveillance footage and performed photo extraction for investigative support. Collaborated with merchants, banks, and customers to validate transactions, mediate disputes, and process chargebacks. Handled customer complaints and ensured timely reimbursement in line with compliance standards. Reviewed customer accounts and statements for fraud patterns. Ensured adherence to banking regulations including NACHA, Reg E, Reg Z, and the Bank Secrecy Act. Completed and filed regulatory documentation such as CTRs (Currency Transaction Reports), SARs (Suspicious Activity Reports), and UARs (Unusual Activity Reports). Served as a Subject Matter Expert (SME), mentoring and assisting peers in policy, procedures, and system navigation. Operated as a Pre-Mediation Specialist, maximizing settlement outcomes to prevent escalation to formal mediation.
Requirements
3+ years of experience in Fraud and Claims Operations within a bank atmosphere. Bachelor's degree in related field preferred. Have moderate to strong knowledge of key regulatory requirements pertaining to consumer complaints, consumer compliance, Fraud, and BSA / AML. Must demonstrate strong analytical problem-solving and structured time management skills. Effective written communication skills to develop related emails and formal customer complaint response letters, and update operating procedures as workflows are added/revised.
Seniority level
Associate
Employment type
Full-time
Job function
Finance and Customer Service
Industries
Banking and Financial Services
Note: This description includes the core responsibilities and qualifications for the Fraud & Claim Operations Representative role. References to postings or notifications not required for the role have been omitted. #J-18808-Ljbffr