GovernmentJobs.com
On-Demand Transit Dispatcher (Part-Time)
GovernmentJobs.com, Gardena, California, United States, 90248
Job Title
Under general supervision, coordinates the scheduled operations of GTrans on-demand service using mobile tools, two-way radio, telephone communications and computer equipment. This position is part-time, at-will and may be scheduled to work any time between 3:40 am and 11:59 pm, seven (7) days a week, including weekends and holidays. Paid training will be provided. Representative duties include: providing assistance to on-demand drivers and the public, assisting in dispatching personnel and equipment in response to service requests, organizing and coordinating the activities of field units, maintaining records of activities, and performing other related work as required; dispatching on-demand drivers on assigned work schedules; receiving and responding to telephone and voice radio calls from on-demand drivers and other staff members; answering driver's questions and assisting operators with difficult customer and on-demand vehicle situations; providing callers with accurate and clear information or referring calls to appropriate staff for handling; inputting call and vehicle information into a database; monitoring and supervising the vehicle fleet by means of dispatch radio or mobile tools; applying established service recovery techniques minimizing disruption or loss of service and ensuring safe reliable service; assisting in scheduling work assignments for on-demand drivers; maintaining daily records of scheduling changes, scheduled and unscheduled time off, passenger incidents, and vehicle or mobile tool repair/availability; adjusting daily run list for replacement drivers as needed; managing service-related issues by coordinating support resources in the field including maintenance, public works department, field supervisors, police, medical aid, and firefighters ensuring safe, reliable, and courteous service; preparing written reports regarding transit operations, mobile tools, accidents, breakdowns, and mechanical defects; communicating major incidents and accidents to management and providing exemplary customer service to on-demand drivers and other external customers; and performing other related work as required. Organizational responsibilities include: being under the general supervision of the transit operations manager or designee. Typical qualifications include: high school graduate or equivalent G.E.D. certificate, and two (2) years of experience as a dispatcher or on-demand driver, with at least one (1) of the two (2) years' experience as a dispatcher. Knowledge of: on-demand vehicles, mobile tools, two-way radio procedures, computer data entry and customer service practices; safety principles and regulations applicable to paratransit and on-demand vehicle operations; and california vehicle code and of mechanical failures of vehicles. Ability to: supervise, train, and prepare written or computer-generated reports; read, write, and speak in english, communicate effectively (verbal and written) in english; operate an on-demand vehicle safely; operate a variety of communication equipment; understand and carry-out both oral and written instructions; prepare simple reports; deal courteously and effectively with internal and external customers; establish and maintain effective and cooperative working relationships; remain calm in emergencies, analyze situations, make quick sound decisions, adopt an effective course of action and exercise sound judgment as needed; and maturity, patience, tact, courtesy, and memory are essential to the position. Physical demands include sitting for long periods of time, using communication equipment and computers, talking, writing, standing, lifting, walking, pushing, pulling, bending, and kneeling. Incumbents may be required to drive an on-demand vehicle as needed. Must possess, at the time of application, and maintain a valid class b california driver's license with passenger endorsement. Must provide a current (within 30 days) k-4 printout of driving record, obtainable from the department of motor vehicles. Must be able to pass a job-related medical examination, which includes drug and alcohol testing. Employment is subject to background checks and verifications. This position is designated "safety-sensitive" as defined by the federal department of transportation (dot) and requires pre-employment and random drug and alcohol testing.
Under general supervision, coordinates the scheduled operations of GTrans on-demand service using mobile tools, two-way radio, telephone communications and computer equipment. This position is part-time, at-will and may be scheduled to work any time between 3:40 am and 11:59 pm, seven (7) days a week, including weekends and holidays. Paid training will be provided. Representative duties include: providing assistance to on-demand drivers and the public, assisting in dispatching personnel and equipment in response to service requests, organizing and coordinating the activities of field units, maintaining records of activities, and performing other related work as required; dispatching on-demand drivers on assigned work schedules; receiving and responding to telephone and voice radio calls from on-demand drivers and other staff members; answering driver's questions and assisting operators with difficult customer and on-demand vehicle situations; providing callers with accurate and clear information or referring calls to appropriate staff for handling; inputting call and vehicle information into a database; monitoring and supervising the vehicle fleet by means of dispatch radio or mobile tools; applying established service recovery techniques minimizing disruption or loss of service and ensuring safe reliable service; assisting in scheduling work assignments for on-demand drivers; maintaining daily records of scheduling changes, scheduled and unscheduled time off, passenger incidents, and vehicle or mobile tool repair/availability; adjusting daily run list for replacement drivers as needed; managing service-related issues by coordinating support resources in the field including maintenance, public works department, field supervisors, police, medical aid, and firefighters ensuring safe, reliable, and courteous service; preparing written reports regarding transit operations, mobile tools, accidents, breakdowns, and mechanical defects; communicating major incidents and accidents to management and providing exemplary customer service to on-demand drivers and other external customers; and performing other related work as required. Organizational responsibilities include: being under the general supervision of the transit operations manager or designee. Typical qualifications include: high school graduate or equivalent G.E.D. certificate, and two (2) years of experience as a dispatcher or on-demand driver, with at least one (1) of the two (2) years' experience as a dispatcher. Knowledge of: on-demand vehicles, mobile tools, two-way radio procedures, computer data entry and customer service practices; safety principles and regulations applicable to paratransit and on-demand vehicle operations; and california vehicle code and of mechanical failures of vehicles. Ability to: supervise, train, and prepare written or computer-generated reports; read, write, and speak in english, communicate effectively (verbal and written) in english; operate an on-demand vehicle safely; operate a variety of communication equipment; understand and carry-out both oral and written instructions; prepare simple reports; deal courteously and effectively with internal and external customers; establish and maintain effective and cooperative working relationships; remain calm in emergencies, analyze situations, make quick sound decisions, adopt an effective course of action and exercise sound judgment as needed; and maturity, patience, tact, courtesy, and memory are essential to the position. Physical demands include sitting for long periods of time, using communication equipment and computers, talking, writing, standing, lifting, walking, pushing, pulling, bending, and kneeling. Incumbents may be required to drive an on-demand vehicle as needed. Must possess, at the time of application, and maintain a valid class b california driver's license with passenger endorsement. Must provide a current (within 30 days) k-4 printout of driving record, obtainable from the department of motor vehicles. Must be able to pass a job-related medical examination, which includes drug and alcohol testing. Employment is subject to background checks and verifications. This position is designated "safety-sensitive" as defined by the federal department of transportation (dot) and requires pre-employment and random drug and alcohol testing.