Molina Healthcare is hiring: Rep, Customer Experience - Inbound (Remote) in Long

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on member and provider experiences
• Work in a fast-paced, high-volume environment
• Competitive benefits and compensation package

Job Responsibilities

• Provide service support to members and/or providers using multiple contact center communication channels, including phone, chat, and email
• Conduct various surveys related to health assessments and member/provider satisfaction
• Accurately document pertinent details related to member or provider inquiries
• Proactively engage and collaborate with various internal and external departments
• Support provider needs for basic inquiries involving member eligibility and covered benefits

Qualifications

• High School Diploma or equivalent combination of education and experience
• 1-3 years of sales and/or customer service experience in a fast-paced, high-volume environment
• Ability to work regularly scheduled shifts within operational hours, including overtime and weekends as needed
• Exceptional communication skills in a professional setting
• Proven ability to meet and exceed individual performance goals

Preferred Qualifications

• Associate's Degree or equivalent combination of education and experience
• Experience with systems such as Microsoft Office, Salesforce, and Genesys
• Familiarity with CRM tools and video conferencing platforms
• Background in healthcare-related services or similar industries

#HealthcareServices #CustomerSupport #CareerOpportunity #CompetitiveBenefits #MemberExperience

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.