Iowa Staffing
It Support Specialist
This is your chance to join a growing IT team led by a collaborative, hands-on manager who's known for developing talent and helping team members advance their careers. This role offers the perfect blend of technical challenge, professional development, and mentorship. You'll gain exposure to enterprise IT systemsincluding Microsoft 365, networking, ERP platforms, and cloud toolswhile contributing to a team that values innovation, support, and continuous learning. Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles. Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow. Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility. What You'll Do: Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems. Manage the IT ticket queue, triage issues, and provide Tier 1 support. Assist with account setup, password resets, MFA, and access requests. Deploy workstations, peripherals, and AV equipment. Support ERP user access and printing issues. Maintain IT documentation, SOPs, and a searchable knowledge base. Track IT assets and coordinate vendor repairs. What You Bring: 12 years of Help Desk or Desktop Support experience, or relevant certifications/training. Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN). Strong communication skills and a customer-first mindset. Bonus Points For: Associate's degree in IT or related field. Experience with Intune, Azure, Windows Server, or ERP. Certifications like CompTIA A+, Network+, or Microsoft Fundamentals. Requirements PC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging Technology Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
This is your chance to join a growing IT team led by a collaborative, hands-on manager who's known for developing talent and helping team members advance their careers. This role offers the perfect blend of technical challenge, professional development, and mentorship. You'll gain exposure to enterprise IT systemsincluding Microsoft 365, networking, ERP platforms, and cloud toolswhile contributing to a team that values innovation, support, and continuous learning. Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles. Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow. Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility. What You'll Do: Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems. Manage the IT ticket queue, triage issues, and provide Tier 1 support. Assist with account setup, password resets, MFA, and access requests. Deploy workstations, peripherals, and AV equipment. Support ERP user access and printing issues. Maintain IT documentation, SOPs, and a searchable knowledge base. Track IT assets and coordinate vendor repairs. What You Bring: 12 years of Help Desk or Desktop Support experience, or relevant certifications/training. Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN). Strong communication skills and a customer-first mindset. Bonus Points For: Associate's degree in IT or related field. Experience with Intune, Azure, Windows Server, or ERP. Certifications like CompTIA A+, Network+, or Microsoft Fundamentals. Requirements PC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging Technology Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.