Iowa Staffing
Job Opportunity: IT Desktop & Help Desk Support Specialist
New permanent full-time position with immediate benefits with a growing company! This hybrid role offers a balance of technical challenge, mentorship-driven leadership, and career-building experiences. As part of the team, you'll work with enterprise-level systemsincluding Microsoft 365, networking infrastructure, ERP platforms, and cloud technologieswhile building a foundation for technical growth! Why This Opportunity Stands Out: Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions. Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow. Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting. Key Responsibilities: Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems. Manage and triage incoming IT support tickets while providing Tier 1 assistance. Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests. Deploy and configure workstations, peripherals, and audio/visual equipment. Provide support for ERP system access and address printing-related issues. Maintain IT documentation, SOPs, and create a searchable knowledge base. Track inventory of IT assets and coordinate vendor repairs as needed. What You'll Bring to the Role: 12 years of experience in IT Technical Support & help desk, desktop support, or related IT roles. Certifications are a huge plus! "Hit the ground running" working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN). Strong communication skills with an IT support, customer-centric approach. Bonus Points: An associate degree in Information Technology or a related field. Familiarity with Intune, Azure, Windows Server, or ERP platforms. Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.
New permanent full-time position with immediate benefits with a growing company! This hybrid role offers a balance of technical challenge, mentorship-driven leadership, and career-building experiences. As part of the team, you'll work with enterprise-level systemsincluding Microsoft 365, networking infrastructure, ERP platforms, and cloud technologieswhile building a foundation for technical growth! Why This Opportunity Stands Out: Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions. Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow. Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting. Key Responsibilities: Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems. Manage and triage incoming IT support tickets while providing Tier 1 assistance. Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests. Deploy and configure workstations, peripherals, and audio/visual equipment. Provide support for ERP system access and address printing-related issues. Maintain IT documentation, SOPs, and create a searchable knowledge base. Track inventory of IT assets and coordinate vendor repairs as needed. What You'll Bring to the Role: 12 years of experience in IT Technical Support & help desk, desktop support, or related IT roles. Certifications are a huge plus! "Hit the ground running" working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN). Strong communication skills with an IT support, customer-centric approach. Bonus Points: An associate degree in Information Technology or a related field. Familiarity with Intune, Azure, Windows Server, or ERP platforms. Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.