ZipRecruiter
Job DescriptionJob Description
We are seeking a motivated and customer-focused Technical Support Specialist to provide timely and effective support to end users across a variety of technical issues. This role is critical to maintaining seamless operations and ensuring high-quality service delivery during U.S. business hours.
Key Responsibilities: • Provide technical assistance via phone, email, and in-person requests. • Troubleshoot and resolve issues related to VMware, Windows, Linux, and basic scripting. • Document, track, and monitor incidents to ensure timely resolution. • Collaborate with team members to identify recurring issues and recommend improvements. • Follow established procedures and guidelines to perform job functions. • Maintain a high level of customer service and professionalism.
Qualifications: • Associate’s degree in a related field . • 0–2 years of experience in technical support or a related area. • Familiarity with commonly-used IT concepts, practices, and procedures. • Ability to follow instructions and work under close supervision. • Strong communication and problem-solving skills.
Technical Skills: • VMware administration • Windows and Linux system administration • Basic scripting (e.g., PowerShell, Bash) • Customer service and support experience
Company DescriptionKronos always provides our partners with 100% customer satisfaction and on time delivery. If you are excited about working for a company that takes its job seriously and does not cut corners you will have a home with Kronos.Company DescriptionKronos always provides our partners with 100% customer satisfaction and on time delivery. If you are excited about working for a company that takes its job seriously and does not cut corners you will have a home with Kronos.
We are seeking a motivated and customer-focused Technical Support Specialist to provide timely and effective support to end users across a variety of technical issues. This role is critical to maintaining seamless operations and ensuring high-quality service delivery during U.S. business hours.
Key Responsibilities: • Provide technical assistance via phone, email, and in-person requests. • Troubleshoot and resolve issues related to VMware, Windows, Linux, and basic scripting. • Document, track, and monitor incidents to ensure timely resolution. • Collaborate with team members to identify recurring issues and recommend improvements. • Follow established procedures and guidelines to perform job functions. • Maintain a high level of customer service and professionalism.
Qualifications: • Associate’s degree in a related field . • 0–2 years of experience in technical support or a related area. • Familiarity with commonly-used IT concepts, practices, and procedures. • Ability to follow instructions and work under close supervision. • Strong communication and problem-solving skills.
Technical Skills: • VMware administration • Windows and Linux system administration • Basic scripting (e.g., PowerShell, Bash) • Customer service and support experience
Company DescriptionKronos always provides our partners with 100% customer satisfaction and on time delivery. If you are excited about working for a company that takes its job seriously and does not cut corners you will have a home with Kronos.Company DescriptionKronos always provides our partners with 100% customer satisfaction and on time delivery. If you are excited about working for a company that takes its job seriously and does not cut corners you will have a home with Kronos.