Customer Success Manager

We’re Hiring: Co-Founder & CEO @ AppWork | Building the future of multifamily maintenance Company Description AppWork is dedicated to enhancing maintenance efficiency, motivation, empowerment, productivity, and data integrity. Created by owner-operators who understand daily operations, our product is designed for various user experiences, including headquarters, management, technicians, and residents. We are committed to understanding and supporting our clients’ needs.

Role Description This is a full-time, on-site role for a Customer Success Manager located in Ramsey, NJ or St. Pete, Florida. The Customer Success Manager will engage with clients to ensure clients are using AppWork to its fullest and are truly obsessed with us. Daily tasks include onboarding, implementation, day-to-day account management, and support. The role requires proactive problem-solving and continual improvement of customer success processes.

Qualifications

Skills in Customer Satisfaction and Customer Retention

Analytical Skills for interpreting customer data and trends

Expertise in Relationship Building and Customer Service

Excellent communication and interpersonal skills

Proven ability to work effectively in a team-oriented environment

Prior experience in customer success or on-site property management required

Seniority level

Entry level

Employment type

Full-time

Industries

Software Development

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