South Carolina Staffing
Bilingual Spanish/English Customer Service Representative...
South Carolina Staffing, Columbia, South Carolina, us, 29228
Bilingual Spanish/English Customer Service Representative
We are looking for a dedicated Bilingual Spanish/English Customer Service Representative to join our team in Columbia, South Carolina. In this long-term contract position, you will play a key role in providing exceptional support and ensuring a positive experience for customers. This role requires strong communication skills, a customer-focused mindset, and the ability to navigate multiple systems effectively. Responsibilities include: Respond promptly and professionally to customer inquiries, ensuring their needs are met with accuracy and care. Build strong rapport with callers by demonstrating empathy and attentiveness to their concerns. Utilize multiple systems and applications to research, analyze, and resolve customer issues efficiently. Meet performance and quality standards consistently while handling requests and inquiries. Gain knowledge of personal lines insurance principles and the products offered by the company. Collaborate with team members and business partners to deliver a seamless customer experience. Work a consistent schedule, including occasional overtime or Saturday hours, as required. Assist with special requests, additional tasks, and projects as assigned. Requirements: High school diploma or equivalent; a college degree or current enrollment is preferred. 1-3 years of experience in an insurance or customer service role. Strong verbal and written communication skills with a focus on delivering excellent service. Proficiency in navigating computer systems and multitasking across applications. Bilingual fluency in Spanish and English is required. Ability to take accountability and maintain a customer-focused approach. Collaborative mindset to work effectively with team members and business partners. Familiarity with basic insurance principles and concepts is a plus.
We are looking for a dedicated Bilingual Spanish/English Customer Service Representative to join our team in Columbia, South Carolina. In this long-term contract position, you will play a key role in providing exceptional support and ensuring a positive experience for customers. This role requires strong communication skills, a customer-focused mindset, and the ability to navigate multiple systems effectively. Responsibilities include: Respond promptly and professionally to customer inquiries, ensuring their needs are met with accuracy and care. Build strong rapport with callers by demonstrating empathy and attentiveness to their concerns. Utilize multiple systems and applications to research, analyze, and resolve customer issues efficiently. Meet performance and quality standards consistently while handling requests and inquiries. Gain knowledge of personal lines insurance principles and the products offered by the company. Collaborate with team members and business partners to deliver a seamless customer experience. Work a consistent schedule, including occasional overtime or Saturday hours, as required. Assist with special requests, additional tasks, and projects as assigned. Requirements: High school diploma or equivalent; a college degree or current enrollment is preferred. 1-3 years of experience in an insurance or customer service role. Strong verbal and written communication skills with a focus on delivering excellent service. Proficiency in navigating computer systems and multitasking across applications. Bilingual fluency in Spanish and English is required. Ability to take accountability and maintain a customer-focused approach. Collaborative mindset to work effectively with team members and business partners. Familiarity with basic insurance principles and concepts is a plus.