TSR Consulting Services, Inc.
Bilingual Spanish/English Customer Service Representative
TSR Consulting Services, Inc., Chicago, Illinois, United States, 60290
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Bilingual Spanish/English Customer Service Representative
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Bilingual Spanish/English Customer Service Representative
role at
TSR Consulting Services, Inc. Our client, a leading insurance company, is hiring a Bilingual Spanish/English Customer Service Representative on a contract basis
Job ID #:
82664
Work Location : Chicago, IL/ONSITE
Summary
Job Hours: 40 hours – 7:30am-8:00pm central time
Job Schedule: 5 days in office- Some Saturday hours may be required.
Interview process: Onsite interview
TEMP TO PERM opportunity
Responsibilities
Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries Maintain performance and quality standards Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience Ability to learn the basic concepts of personal lines insurance principles and client and Combined products offered to our CWB customers Work collaboratively with team members, and business partners to provide a positive customer experience for our caller Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed Assist with special requests as needed. Complete additional tasks and other projects/duties as assigned
Qualifications
Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred. 3-5 years experience of Insurance background Customer- focused mindset and dedication to providing exceptional service to employees Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus! Outstanding, effective, and service focused communication skills, both verbal and written Proficient in computer skills, multi-application navigation and multi-tasking Accepts accountability
Pay Range: $24-25
The post Bilingual Spanish/English Customer Service Representative appeared first on TSR Consulting Services. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at TSR Consulting Services, Inc. by 2x Sign in to set job alerts for “Bilingual Customer Service Representative” roles.
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Bilingual Spanish/English Customer Service Representative
role at
TSR Consulting Services, Inc. Continue with Google Continue with Google 1 week ago Be among the first 25 applicants Join to apply for the
Bilingual Spanish/English Customer Service Representative
role at
TSR Consulting Services, Inc. Our client, a leading insurance company, is hiring a Bilingual Spanish/English Customer Service Representative on a contract basis
Job ID #:
82664
Work Location : Chicago, IL/ONSITE
Summary
Job Hours: 40 hours – 7:30am-8:00pm central time
Job Schedule: 5 days in office- Some Saturday hours may be required.
Interview process: Onsite interview
TEMP TO PERM opportunity
Responsibilities
Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries Maintain performance and quality standards Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience Ability to learn the basic concepts of personal lines insurance principles and client and Combined products offered to our CWB customers Work collaboratively with team members, and business partners to provide a positive customer experience for our caller Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed Assist with special requests as needed. Complete additional tasks and other projects/duties as assigned
Qualifications
Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred. 3-5 years experience of Insurance background Customer- focused mindset and dedication to providing exceptional service to employees Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus! Outstanding, effective, and service focused communication skills, both verbal and written Proficient in computer skills, multi-application navigation and multi-tasking Accepts accountability
Pay Range: $24-25
The post Bilingual Spanish/English Customer Service Representative appeared first on TSR Consulting Services. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at TSR Consulting Services, Inc. by 2x Sign in to set job alerts for “Bilingual Customer Service Representative” roles.
Continue with Google Continue with Google Continue with Google Continue with Google We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr