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Overview
IT Field Technician (On-Site) We are seeking a skilled and adaptable technician to provide on-site and remote support for hardware, software, and network systems. This role involves installing, configuring, and troubleshooting desktops, laptops, servers, routers, switches, and peripheral devices such as printers and scanners. The technician will assist with maintaining LAN and WAN environments, diagnosing connectivity issues, and ensuring optimal network performance. Responsibilities include delivering technical support to end-users, resolving hardware and software problems, and documenting service actions and IT inventory. The technician will also support IT security by applying updates, configuring firewalls, and ensuring antivirus protection. Additional duties include training users on basic IT procedures, managing equipment inventory, installing structured cabling, and conducting scheduled or emergency on-site visits. Strong collaboration with internal teams, clients, and vendors is essential for resolving complex technical issues and coordinating repairs or replacements. The ideal candidate will demonstrate excellent problem-solving skills, maintain compliance with data protection standards, and effectively manage their schedule to meet service level agreements and client expectations. This role requires flexibility, a proactive approach to learning new technologies, and the ability to respond promptly to critical IT issues when needed. Responsibilities
Install, configure, and troubleshoot desktops, laptops, servers, routers, switches, and peripheral devices (printers, scanners). Maintain LAN and WAN environments; diagnose connectivity issues; ensure optimal network performance. Provide technical support to end-users; resolve hardware and software problems; document service actions and IT inventory. Support IT security by applying updates, configuring firewalls, and ensuring antivirus protection. Train users on basic IT procedures; manage equipment inventory; install structured cabling; conduct scheduled or emergency on-site visits. Collaborate with internal teams, clients, and vendors to resolve complex issues and coordinate repairs or replacements. Manage schedule to meet service level agreements and client expectations; respond promptly to critical IT issues. Requirements
Basic knowledge of computer hardware, software, and networking; familiarity with operating systems (Windows, macOS) and common software applications. Strong verbal and written communication skills; ability to explain technical issues clearly to end-users. Ability to diagnose and troubleshoot common hardware and software problems; strong problem-solving skills. Excellent customer service and the ability to handle frustrated users calmly. Time management and task prioritization, especially when handling multiple field service requests. Familiarity with basic networking concepts (IP addressing, DHCP, DNS) is beneficial. Must pass background checks as required; positions involving access to sensitive information or secure facilities may require additional checks. Willingness to travel to different locations; valid drivers license and reliable personal vehicle required. Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Certain felony or misdemeanor convictions or open arrests may disqualify applicants per CJIS requirements. Benefits
IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance Vision Insurance AD&D Insurance Short-Term and Long-Term Disability Insurance Flexible Spending Account and Health Savings Account Flexible Time Off plus Holidays Matching 401k At IEG, everyone deserves great experiences! Salary Range
$55,000 to $75,000 annually (eligible for overtime pay). This salary range is a reasonable estimate. Actual compensation is influenced by skill set, experience, location, and market position. #J-18808-Ljbffr
IT Field Technician (On-Site) We are seeking a skilled and adaptable technician to provide on-site and remote support for hardware, software, and network systems. This role involves installing, configuring, and troubleshooting desktops, laptops, servers, routers, switches, and peripheral devices such as printers and scanners. The technician will assist with maintaining LAN and WAN environments, diagnosing connectivity issues, and ensuring optimal network performance. Responsibilities include delivering technical support to end-users, resolving hardware and software problems, and documenting service actions and IT inventory. The technician will also support IT security by applying updates, configuring firewalls, and ensuring antivirus protection. Additional duties include training users on basic IT procedures, managing equipment inventory, installing structured cabling, and conducting scheduled or emergency on-site visits. Strong collaboration with internal teams, clients, and vendors is essential for resolving complex technical issues and coordinating repairs or replacements. The ideal candidate will demonstrate excellent problem-solving skills, maintain compliance with data protection standards, and effectively manage their schedule to meet service level agreements and client expectations. This role requires flexibility, a proactive approach to learning new technologies, and the ability to respond promptly to critical IT issues when needed. Responsibilities
Install, configure, and troubleshoot desktops, laptops, servers, routers, switches, and peripheral devices (printers, scanners). Maintain LAN and WAN environments; diagnose connectivity issues; ensure optimal network performance. Provide technical support to end-users; resolve hardware and software problems; document service actions and IT inventory. Support IT security by applying updates, configuring firewalls, and ensuring antivirus protection. Train users on basic IT procedures; manage equipment inventory; install structured cabling; conduct scheduled or emergency on-site visits. Collaborate with internal teams, clients, and vendors to resolve complex issues and coordinate repairs or replacements. Manage schedule to meet service level agreements and client expectations; respond promptly to critical IT issues. Requirements
Basic knowledge of computer hardware, software, and networking; familiarity with operating systems (Windows, macOS) and common software applications. Strong verbal and written communication skills; ability to explain technical issues clearly to end-users. Ability to diagnose and troubleshoot common hardware and software problems; strong problem-solving skills. Excellent customer service and the ability to handle frustrated users calmly. Time management and task prioritization, especially when handling multiple field service requests. Familiarity with basic networking concepts (IP addressing, DHCP, DNS) is beneficial. Must pass background checks as required; positions involving access to sensitive information or secure facilities may require additional checks. Willingness to travel to different locations; valid drivers license and reliable personal vehicle required. Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Certain felony or misdemeanor convictions or open arrests may disqualify applicants per CJIS requirements. Benefits
IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance Vision Insurance AD&D Insurance Short-Term and Long-Term Disability Insurance Flexible Spending Account and Health Savings Account Flexible Time Off plus Holidays Matching 401k At IEG, everyone deserves great experiences! Salary Range
$55,000 to $75,000 annually (eligible for overtime pay). This salary range is a reasonable estimate. Actual compensation is influenced by skill set, experience, location, and market position. #J-18808-Ljbffr