eTeam
Overview
This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range : $25.00/hr - $28.00/hr Pay Rate: $25 - 28/hr on W2 Duration: 06+ Months (Possibility of Extension) Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. Provide support to client-identified VIPs. Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities. Display outstanding technical and professional services skills at all times. Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines. Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair. Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs. Qualifications
Must have Service Now experience Strong troubleshooting skills Working at a manufacturing facility Network troubleshooting experience Strong Active Directory experience Self Reliance Motivated Education and Certifications
Typically requires technical school certification or equivalent of 2-4 years of relevant experience Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Seniorities
Mid-Senior level Employment details
Contract Information Technology Industries: Staffing and Recruiting Referrals increase your chances of interviewing at eTeam by 2x Get notified about new Information Technology Specialist jobs in Milwaukee, WI.
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This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range : $25.00/hr - $28.00/hr Pay Rate: $25 - 28/hr on W2 Duration: 06+ Months (Possibility of Extension) Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. Provide support to client-identified VIPs. Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities. Display outstanding technical and professional services skills at all times. Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines. Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair. Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs. Qualifications
Must have Service Now experience Strong troubleshooting skills Working at a manufacturing facility Network troubleshooting experience Strong Active Directory experience Self Reliance Motivated Education and Certifications
Typically requires technical school certification or equivalent of 2-4 years of relevant experience Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Seniorities
Mid-Senior level Employment details
Contract Information Technology Industries: Staffing and Recruiting Referrals increase your chances of interviewing at eTeam by 2x Get notified about new Information Technology Specialist jobs in Milwaukee, WI.
#J-18808-Ljbffr