Deskside Technician II

What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smartphones, AV Conferencing Systems, Printers, and PC hardware Ability to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Physical ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Willingness to learn new technologies High School Diploma (required) Deskside/Desktop/End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize, and organize multiple tasks Valid US driver's license Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma

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