Palo Alto Networks
Cortex, Customer Success Engineer - Public Sector
Palo Alto Networks, Plano, Texas, us, 75086
Cortex, Customer Success Engineer - Public Sector
At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description
As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure. Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests. Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Qualifications
5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases. Strong understanding of enterprise security and IT products, systems, and processes Experience with Linux system administration and troubleshooting Proficiency in scripting with Python and/or JavaScript Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure Skilled in collaborating with and influencing cross-functional teams Strong communication skills and the ability to build and maintain relationships with customers Experience in customer-facing roles is a must Experience with attack surface management or CNAPP is a plus United States Citizen is a must
At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description
As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure. Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests. Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Qualifications
5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases. Strong understanding of enterprise security and IT products, systems, and processes Experience with Linux system administration and troubleshooting Proficiency in scripting with Python and/or JavaScript Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure Skilled in collaborating with and influencing cross-functional teams Strong communication skills and the ability to build and maintain relationships with customers Experience in customer-facing roles is a must Experience with attack surface management or CNAPP is a plus United States Citizen is a must