Palo Alto Networks
Cortex, Customer Success Engineer - Public Sector
Palo Alto Networks, Santa Clara, California, us, 95053
Overview
Our Mission: Being the cybersecurity partner of choice, protecting our digital way of life. We envision a world where each day is safer and more secure. We are building a company that challenges and disrupts the status quo, seeking innovators committed to shaping the future of cybersecurity.
Your Career As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will drive ROI and value for the customer and troubleshoot critical issues. Your expertise will drive the continued success of our customers as you work with them to solve problems and optimize their security infrastructure.
Your Impact
Trusted Advisor - Acts as the product SME, assisting customers with product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
Product Experts Collaboration - Work with product and engineering teams to ensure customers and partners get the most out of our products.
Digital First - Translate technical knowledge into articles and guides for customers to scale coverage.
Your Experience
5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
Familiarity with cloud technologies and providers (GCP, AWS, Azure) and use-cases
Strong understanding of enterprise security and IT products, systems, and processes
Experience with Linux system administration and troubleshooting
Proficiency in scripting with Python and/or JavaScript
Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
Skilled in collaborating with and influencing cross-functional teams
Strong communication skills and the ability to build and maintain relationships with customers
Experience in customer-facing roles is a must
Experience with attack surface management or CNAPP is a plus
United States Citizen is a must
The Team Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. You’ll lead the team that ensures our customers are getting value from the product they purchased, identifying technical requirements, providing guidance and assistance, and driving customer success.
Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $112,000 - $152,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. We will not sponsor applicants for work visas for this position.
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Your Career As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will drive ROI and value for the customer and troubleshoot critical issues. Your expertise will drive the continued success of our customers as you work with them to solve problems and optimize their security infrastructure.
Your Impact
Trusted Advisor - Acts as the product SME, assisting customers with product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
Product Experts Collaboration - Work with product and engineering teams to ensure customers and partners get the most out of our products.
Digital First - Translate technical knowledge into articles and guides for customers to scale coverage.
Your Experience
5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
Familiarity with cloud technologies and providers (GCP, AWS, Azure) and use-cases
Strong understanding of enterprise security and IT products, systems, and processes
Experience with Linux system administration and troubleshooting
Proficiency in scripting with Python and/or JavaScript
Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
Skilled in collaborating with and influencing cross-functional teams
Strong communication skills and the ability to build and maintain relationships with customers
Experience in customer-facing roles is a must
Experience with attack surface management or CNAPP is a plus
United States Citizen is a must
The Team Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. You’ll lead the team that ensures our customers are getting value from the product they purchased, identifying technical requirements, providing guidance and assistance, and driving customer success.
Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $112,000 - $152,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. We will not sponsor applicants for work visas for this position.
#J-18808-Ljbffr