Maryland Staffing
Dispatcher - Baltimore MTA Sisson/Lombard
Maryland Staffing, Baltimore, Maryland, United States, 21276
Dispatcher Position
Dispatcher Transdev in Baltimore, MD is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Please submit your resume for serious consideration. Transdev is proud to offer: Amalgamated Transit Union (ATU) Local 1765 CBA Position subject to collective bargaining agreement: + $23.58 - $24.29 (Union Collective Bargaining Agreement Payscale) + Starting pay $23.58 with progression to $24.29 over 1 year. Benefits include: + Vacation: minimum of two (2) weeks no vacation may be taken during first year of employment. + Sick days: 5 days + Other standard benefits: 401(k) retirement plan, medical, dental and vision after 90 calendar days of full employment, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. + Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. + Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services. + Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. + Other duties as required. Qualifications: + High School Diploma or GED; Technical Degree preferred. + 3-5 years' experience dispatching. + Excellent verbal, interpersonal and customer service skills. + Problem solving and analytical skills. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video.
Dispatcher Transdev in Baltimore, MD is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Please submit your resume for serious consideration. Transdev is proud to offer: Amalgamated Transit Union (ATU) Local 1765 CBA Position subject to collective bargaining agreement: + $23.58 - $24.29 (Union Collective Bargaining Agreement Payscale) + Starting pay $23.58 with progression to $24.29 over 1 year. Benefits include: + Vacation: minimum of two (2) weeks no vacation may be taken during first year of employment. + Sick days: 5 days + Other standard benefits: 401(k) retirement plan, medical, dental and vision after 90 calendar days of full employment, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. + Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. + Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services. + Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. + Other duties as required. Qualifications: + High School Diploma or GED; Technical Degree preferred. + 3-5 years' experience dispatching. + Excellent verbal, interpersonal and customer service skills. + Problem solving and analytical skills. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video.