Business Analyst - ESM Application & Processes - ServiceNow

**Role : Business Analyst - Servicenow****Experience **(in yrs)** : 5-9 years****Role Description**:***** **Strong experience in requirement gathering, analysis, interactions with stakeholders on redefining the requirement in case of missouts and converting functional requirements into technical for the developers to understand and implement*** **Deep understanding of the ServiceNow platform and its various modules (e.g., ITSM, HRSD, CSM, ITOM, CMDB and Custom Applications).*** # **Educated to 4-year degree level (or equivalent) in Information Technology*** # **4+ years experience on this role or equivalent*** **Strong experience in Integrations with 3rd party tools using (REST API, web services, SOAP, email, MID, etc...).*** **Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules is a plus*** **ServiceNow administration experience.*** **ServiceNow Certified System Administrator (CSA) is highly desirable.*** **ITIL certified*** **Agile experience / trained / certified*** **Strong communications skills in multi-cultural environment*** **Strong experience with ITSM, 3rd party Integrations, Service portal (any certification appreciated)*** **Experience with Agile/Scrum methodologies is essential, including participation in sprint planning, stand-ups, and retrospectives.*** **Experience in Virtual Agent/Agent Workspace/ (any certification appreciated)*** **Understanding over ServiceNow Assist / VA / NLU / GEN AI*** **Proven track record working in Agile*** **Advanced level of English & Basic level of French is plus*** **Team Work & Support spirit*** **Serve as the primary liaison between business stakeholders (e.g., IT, HR, Customer Service) and the technical development team.*** **Conduct in-depth discovery workshops, interviews, and meetings to gather, analyze, and document complex business requirements.*** **Lead discussions to challenge business assumptions and propose innovative solutions that align with ServiceNow best practices and out-of-the-box functionalities.*** **Perform detailed gap analysis to identify discrepancies between current business processes and ServiceNow capabilities.*** **Build and maintain strong, collaborative relationships with stakeholders at all levels of the organization.*** **Effectively communicate project status, risks, and issues to both technical and non-technical audiences.*** **Facilitate training sessions and knowledge transfer activities to ensure a smooth transition and user adoption of new solutions.*** # **Analyze and understand business technical & functional requirements description of matching products and technologies*** # **Conduct in-depth discovery meetings, targeted at understanding, capturing and identifying the complex business requirements and operational objectives of the customer, with our recommendations on automation/Best practices & best solutions adapted to their needs*** # **Develop a solid understanding of the customer's existing business and business processes ideally end-to-end, the key drivers and measures of success for the*** # **Identify areas for improvement in business processes providing possible IT solutions compliant with our global strategy*** # **Supports the different IT ESM Product Manager in the Product/Service Planning based on the customer requirements*** # **Define & develop the required specification documents to be reviewed with stakeholders and Product team members*** # **Serve as liaison between Product Management teams and technical resources during product*** # **Follow the development and implement to ensure integrity of the solution delivered with Products team support.*** **Continuously look for opportunities to increase/optimize efficiency of operations.**Airbus pioneers sustainable aerospace for a safe and united world. As a global leader in aerospace, we have grown**a rich local heritage over 50 years** of presence in India,fostering a corporate culture driven by**innovation, collaboration and excellence**. We are constantly searching for talented people to expand our teams and contribute to our business in this vibrant country. Our impact in India goes beyond boosting the local economy. It also plays a role in **supporting social initiatives** that have a positive effect on the lives of the communities, such as empowering women working in aviation. #J-18808-Ljbffr