Help Desk Technician

Help Desk Technician page is loaded## Help Desk Technicianlocations: Coral Gables, FLtime type: Full timeposted on: Posted Todayjob requisition id: R100090746## **Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The Help Desk Technician provides operational and technical support to the University of Miami clinical, academic, administrative staff, and its satellite facilities for processes related to the business management systems. Additionally, the incumbent monitors systems, initiates automated processes, provides telephonic user support, and troubleshoots hardware issues.Core Job Functions 1. Provides telephone support to users for the installation, coordination, and daily operation of clinical application software.2. Provides remote troubleshooting of network, PC, or software issues using remote tools.3. Documents technical support calls and work orders in the departmental work order management tracking system.4. Provides analysis, relays results, and offers support to assure proper escalation during periods of substandard system performances or outages.5. Advises senior personnel of network failures or degradation and assists in the modification or correction of the same.6. Assists with evaluating the functionality of new products.7. Provides supporting documentation for diagnosis and corrective action and records service visits and equipment utilization.8. Monitors systems and performs scheduled software and hardware maintenance checks within the established frequencies to ensure efficient performance.9. Notifies appropriate groups of system degradation and takes action as outlined in relevant policies and procedures.10. Reviews job logs, and monitors system backup, interface, and disk utilization.11. Troubleshoots system printer and installs and supports network application software packages.12. Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Minimum Qualifications Education:High School diplomaExperience:Minimum 1 years of relevant experience. Any relevant education, certifications and/or work experience may be considered.Knowledge, Skills and Attitudes: Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to maintain effective interpersonal relationships. Ability to understand and follow instructions.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click for additional information.**Job Status:**Full time**Employee Type:**Staff**Pay Grade:**A5The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nations top research universities and academic medical centers in the nation.The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit to learn more about our points of pride.The University ranks No. 55 on U.S. News & World Reports 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.**Transforming lives**With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service. #J-18808-Ljbffr