Maryland Staffing
FLEX Software Engineer - Salesforce Commerce Operations
Maryland Staffing, Bethesda, Maryland, us, 20811
Software Engineer Salesforce Commerce Operations
Marriott International is seeking a Software Engineer, Salesforce Commerce Operations to manage operational aspects of the eCommerce platform including incident management, problem management, site performance, continuous improvement, and communications with cross-functional stakeholders. Responsibilities include: Partnering with business and technology teams to build support plans for end-to-end Commerce operations Monitoring the B2C Commerce Cloud platform for performance issues Managing deployments of updates, patches, and new features to the B2C Commerce Cloud environment Analyzing system performance metrics to identify bottlenecks Maintaining data quality within the B2C Commerce Cloud Responding to customer-facing issues and coordinating with cross-functional teams to resolve technical problems quickly Creating scripts and workflows to automate repetitive tasks related to system maintenance Leading incident management and problem management processes to ensure timely resolution of issues Leading performance tests/volume tests, fixing priority problems, and building reliability/performance dashboards in collaboration with multiple partners/third-party providers Required Skills: Bachelor's degree in computer science, or related field, or a combination of relevant education, training, and experience 5 years' experience in Digital Commerce technology Experience with Retail and/or Digital support Strong understanding of incident management and problem management processes Experience with communication and collaboration tools (e.g. Slack, Jira, Confluence) Experience with Dynatrace and/or Splunk for observability and monitoring, including setting up and configuring dashboards, alerts, and synthetics Knowledge of ServiceNow for incident management, including creating and managing incidents, problems, and changes Familiarity with ITIL (Information Technology Infrastructure Library) best practices Strong analytical and problem-solving skills Excellent communication and collaboration skills Experience with Salesforce B2C Commerce Cloud, SFCC development and deployment processes is a must Knowledge of Salesforce Commerce Cloud APIs and integrations Experience with CDN & WAF a plus (Cloudflare or Akamai preferred) Experience with Bot Mitigation tools a plus Experience building data visualization Tableau dashboards a plus Other Qualifications: An unbridled curiosity and interest in problem solving Solid understanding of monitoring tools such as Dynatrace and Splunk Previous Hospitality Industry experience Previous Experience with Salesforce.com Experience with ADA(a11y) Compliance The pay range for this position is $40.81 to $67.98 per hour. Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually. FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is 14 days after the date of this posting, September 16, 2025. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is seeking a Software Engineer, Salesforce Commerce Operations to manage operational aspects of the eCommerce platform including incident management, problem management, site performance, continuous improvement, and communications with cross-functional stakeholders. Responsibilities include: Partnering with business and technology teams to build support plans for end-to-end Commerce operations Monitoring the B2C Commerce Cloud platform for performance issues Managing deployments of updates, patches, and new features to the B2C Commerce Cloud environment Analyzing system performance metrics to identify bottlenecks Maintaining data quality within the B2C Commerce Cloud Responding to customer-facing issues and coordinating with cross-functional teams to resolve technical problems quickly Creating scripts and workflows to automate repetitive tasks related to system maintenance Leading incident management and problem management processes to ensure timely resolution of issues Leading performance tests/volume tests, fixing priority problems, and building reliability/performance dashboards in collaboration with multiple partners/third-party providers Required Skills: Bachelor's degree in computer science, or related field, or a combination of relevant education, training, and experience 5 years' experience in Digital Commerce technology Experience with Retail and/or Digital support Strong understanding of incident management and problem management processes Experience with communication and collaboration tools (e.g. Slack, Jira, Confluence) Experience with Dynatrace and/or Splunk for observability and monitoring, including setting up and configuring dashboards, alerts, and synthetics Knowledge of ServiceNow for incident management, including creating and managing incidents, problems, and changes Familiarity with ITIL (Information Technology Infrastructure Library) best practices Strong analytical and problem-solving skills Excellent communication and collaboration skills Experience with Salesforce B2C Commerce Cloud, SFCC development and deployment processes is a must Knowledge of Salesforce Commerce Cloud APIs and integrations Experience with CDN & WAF a plus (Cloudflare or Akamai preferred) Experience with Bot Mitigation tools a plus Experience building data visualization Tableau dashboards a plus Other Qualifications: An unbridled curiosity and interest in problem solving Solid understanding of monitoring tools such as Dynatrace and Splunk Previous Hospitality Industry experience Previous Experience with Salesforce.com Experience with ADA(a11y) Compliance The pay range for this position is $40.81 to $67.98 per hour. Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually. FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is 14 days after the date of this posting, September 16, 2025. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.