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Job DescriptionJob Description
Overview
IES
is a provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States.
Our commitment to our employees is reflected by our actions:
Safety is Priority One – and our record shows it
Competitive Pay
Company 401K plan with Employer Contribution Match
Company Paid Time Off
Company Paid Life Insurance
Choice of Medical Coverage including Prescription and Short Term Plans
Choice of Dental and Vision Coverage
Optional Long-term , Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
Responsibilities
Remote with 25% travel: Must be willing to travel to Sugar Land, TX 1 week each month.
IES Holdings is seeking a highly skilled Microsoft Dynamics 365 Solution Architect with deep expertise in
Customer Engagement (CE) . This role will own the end-to-end solution architecture, design, and optimization of CE modules within our enterprise-wide D365 platform. The Solution Architect will ensure that CE capabilities—including Sales, Customer Service, Marketing, and Field Service—are designed to align with business strategy, integrated with enterprise systems, and scalable for long-term growth.
The right candidate will be a strategic thinker with hands-on technical expertise, able to bridge business needs and technology solutions.
Key Responsibilities
Solution Architecture & Strategy
Lead the overall architecture design for
Dynamics 365 CE modules
(Sales, Customer Service, Marketing, Field Service, Project Service).
Translate business requirements into scalable and secure CE solution designs.
Develop and maintain CE-specific architectural documentation, data models, and integration maps.
Establish governance, configuration standards, and development best practices specific to CE.
Implementation Leadership
Drive the successful implementation and rollout of CE modules across business units.
Provide hands-on guidance for CE solution configuration, workflows, Power Platform extensions, and integrations.
Ensure solutions align with Microsoft best practices and compliance requirements.
Integration & Optimization
Design and implement integrations between CE and third-party applications (ERP, HR, WMS, data analytics platforms, etc.).
Optimize CE system performance, data quality, and usability to improve user adoption and business outcomes.
Oversee CE-related change management for platform updates and enhancements.
Stakeholder Engagement & Support
Partner with business leaders to align CE technology roadmaps with customer engagement goals.
Collaborate with IT and operations to deliver cross-functional solutions.
Present CE solution recommendations to stakeholders and executives.
Provide training and mentorship to business users, technical staff, and project teams.
Innovation & Continuous Improvement
Stay current on the Microsoft Dynamics 365 CE roadmap, emerging features, and ecosystem developments.
Evaluate new Power Platform and CE capabilities for potential adoption.
Contribute to broader enterprise digital transformation initiatives.
Qualifications
Education
Bachelor's degree in information technology, Computer Science, Engineering, or a related field .
Experience
7+ years of Microsoft Dynamics 365 experience with at least
3 full-cycle CE implementations
as a Solution Architect.
Strong background in Sales, Customer Service, Marketing, and/or Field Service modules.
Experience integrating CE with F&O, SCM, or other enterprise systems a plus.
Industry experience in manufacturing, distribution, or field services .
Technical Skills
Deep knowledge of Dynamics 365 CE modules and functionality.
Strong expertise in
Power Platform
(Power Apps, Power Automate, Power BI).
Experience with Azure services, APIs, and data connectors for integration.
Proficient in designing CE security roles, business process flows, and automation.
Soft Skills
Strong leadership and communication skills, able to explain complex solutions simply.
Ability to collaborate across business functions.
Strategic mindset with hands-on execution ability.
Excellent time management and problem-solving skills.
Certifications
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
Microsoft Certified: Dynamics 365 Customer Engagement Core
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Overview
IES
is a provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States.
Our commitment to our employees is reflected by our actions:
Safety is Priority One – and our record shows it
Competitive Pay
Company 401K plan with Employer Contribution Match
Company Paid Time Off
Company Paid Life Insurance
Choice of Medical Coverage including Prescription and Short Term Plans
Choice of Dental and Vision Coverage
Optional Long-term , Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
Responsibilities
Remote with 25% travel: Must be willing to travel to Sugar Land, TX 1 week each month.
IES Holdings is seeking a highly skilled Microsoft Dynamics 365 Solution Architect with deep expertise in
Customer Engagement (CE) . This role will own the end-to-end solution architecture, design, and optimization of CE modules within our enterprise-wide D365 platform. The Solution Architect will ensure that CE capabilities—including Sales, Customer Service, Marketing, and Field Service—are designed to align with business strategy, integrated with enterprise systems, and scalable for long-term growth.
The right candidate will be a strategic thinker with hands-on technical expertise, able to bridge business needs and technology solutions.
Key Responsibilities
Solution Architecture & Strategy
Lead the overall architecture design for
Dynamics 365 CE modules
(Sales, Customer Service, Marketing, Field Service, Project Service).
Translate business requirements into scalable and secure CE solution designs.
Develop and maintain CE-specific architectural documentation, data models, and integration maps.
Establish governance, configuration standards, and development best practices specific to CE.
Implementation Leadership
Drive the successful implementation and rollout of CE modules across business units.
Provide hands-on guidance for CE solution configuration, workflows, Power Platform extensions, and integrations.
Ensure solutions align with Microsoft best practices and compliance requirements.
Integration & Optimization
Design and implement integrations between CE and third-party applications (ERP, HR, WMS, data analytics platforms, etc.).
Optimize CE system performance, data quality, and usability to improve user adoption and business outcomes.
Oversee CE-related change management for platform updates and enhancements.
Stakeholder Engagement & Support
Partner with business leaders to align CE technology roadmaps with customer engagement goals.
Collaborate with IT and operations to deliver cross-functional solutions.
Present CE solution recommendations to stakeholders and executives.
Provide training and mentorship to business users, technical staff, and project teams.
Innovation & Continuous Improvement
Stay current on the Microsoft Dynamics 365 CE roadmap, emerging features, and ecosystem developments.
Evaluate new Power Platform and CE capabilities for potential adoption.
Contribute to broader enterprise digital transformation initiatives.
Qualifications
Education
Bachelor's degree in information technology, Computer Science, Engineering, or a related field .
Experience
7+ years of Microsoft Dynamics 365 experience with at least
3 full-cycle CE implementations
as a Solution Architect.
Strong background in Sales, Customer Service, Marketing, and/or Field Service modules.
Experience integrating CE with F&O, SCM, or other enterprise systems a plus.
Industry experience in manufacturing, distribution, or field services .
Technical Skills
Deep knowledge of Dynamics 365 CE modules and functionality.
Strong expertise in
Power Platform
(Power Apps, Power Automate, Power BI).
Experience with Azure services, APIs, and data connectors for integration.
Proficient in designing CE security roles, business process flows, and automation.
Soft Skills
Strong leadership and communication skills, able to explain complex solutions simply.
Ability to collaborate across business functions.
Strategic mindset with hands-on execution ability.
Excellent time management and problem-solving skills.
Certifications
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
Microsoft Certified: Dynamics 365 Customer Engagement Core
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate