Jobs via Dice
Technical Architect - Dynamics 365 CE & Power Platform
Jobs via Dice, Chicago, Illinois, United States, 60290
Overview
Technical Architect - Dynamics 365 CE & Power Platform Locations: NY City Metro Area / Chicago IL / Atlanta GA Responsibilities
Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals. Define and implement scalable, secure, and extensible CRM architecture. Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write. Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations. Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate. Enable out-of-the-box features and extend capabilities using custom development where needed. Design and implement integrations with Shopify, Espresa, Paymentech, SendGrid, Databricks Lakehouse for Pet Registry and Microchip Registry, and Microsoft Dataverse and Customer Insights. Ensure real-time data synchronization and robust API-based integrations. Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting. Enable data-driven insights through integration with Dataverse and Power BI. Collaborate with enterprise architects, functional leads, and development teams to ensure cohesive delivery. Provide technical leadership and mentorship to CRM developers and integration specialists. Participate in code reviews, solution validation, and performance tuning. Required Skills & Experience
10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE. Expertise in D365 Sales, Customer Service, Power Platform. Azure Integration Services, Dataverse, Dual-write. Plugin development, JavaScript, Power Automate, and custom connectors. Experience in large-scale CRM implementations and data migrations. Strong understanding of enterprise integration patterns and cloud-native architecture. Preferred Qualifications
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert. Experience with Databricks, Microsoft Copilot, and Customer Insights. Familiarity with IPPD 365 or similar delivery frameworks. Expected Outcomes
A robust, scalable, and integrated CRM platform supporting B2B and B2C operations. Seamless data flow and real-time synchronization across enterprise systems. AI-enabled customer engagement and data-driven decision-making. High-quality, maintainable technical solutions aligned with business goals. Life at Capgemini
Capgemini supports well-being throughout life and career. Eligible employees receive flexible work options, healthcare, financial well-being programs (e.g., 401(k) and Employee Share Ownership Plan), paid time off and holidays, paid parental leave, family building benefits (adoption assistance, surrogacy, cryopreservation), social well-being benefits (back-up child/elder care and tutoring), mentoring and learning programs, Employee Resource Groups, and disaster relief.
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Technical Architect - Dynamics 365 CE & Power Platform Locations: NY City Metro Area / Chicago IL / Atlanta GA Responsibilities
Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals. Define and implement scalable, secure, and extensible CRM architecture. Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write. Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations. Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate. Enable out-of-the-box features and extend capabilities using custom development where needed. Design and implement integrations with Shopify, Espresa, Paymentech, SendGrid, Databricks Lakehouse for Pet Registry and Microchip Registry, and Microsoft Dataverse and Customer Insights. Ensure real-time data synchronization and robust API-based integrations. Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting. Enable data-driven insights through integration with Dataverse and Power BI. Collaborate with enterprise architects, functional leads, and development teams to ensure cohesive delivery. Provide technical leadership and mentorship to CRM developers and integration specialists. Participate in code reviews, solution validation, and performance tuning. Required Skills & Experience
10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE. Expertise in D365 Sales, Customer Service, Power Platform. Azure Integration Services, Dataverse, Dual-write. Plugin development, JavaScript, Power Automate, and custom connectors. Experience in large-scale CRM implementations and data migrations. Strong understanding of enterprise integration patterns and cloud-native architecture. Preferred Qualifications
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert. Experience with Databricks, Microsoft Copilot, and Customer Insights. Familiarity with IPPD 365 or similar delivery frameworks. Expected Outcomes
A robust, scalable, and integrated CRM platform supporting B2B and B2C operations. Seamless data flow and real-time synchronization across enterprise systems. AI-enabled customer engagement and data-driven decision-making. High-quality, maintainable technical solutions aligned with business goals. Life at Capgemini
Capgemini supports well-being throughout life and career. Eligible employees receive flexible work options, healthcare, financial well-being programs (e.g., 401(k) and Employee Share Ownership Plan), paid time off and holidays, paid parental leave, family building benefits (adoption assistance, surrogacy, cryopreservation), social well-being benefits (back-up child/elder care and tutoring), mentoring and learning programs, Employee Resource Groups, and disaster relief.
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