Excentium
Join to apply for the
Help Desk Technician
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Excentium, Inc Join to apply for the
Help Desk Technician
role at
Excentium, Inc Get AI-powered advice on this job and more exclusive features. Excentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations.
We have an opportunity for a
Help Desk Technician
supporting one of our Federal customers in Falls Church, VA.
MINIMUM CLEARANCE LEVEL : Secret
CITIZENSHIP : US Citizenship
LOCATION : Falls Church, VA
Responsibilities
The Help Desk Specialists will provide support for incident resolution and requests reported to the service desk. The Specialists are responsible for the initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software tools and/or infrastructure components. The Help Desk Specialists provide support through analysis and problem resolution using remote communication or through telephone contact with the client or end user. Addresses and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customer issues with a professional attitude. Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. Resolves general hardware and software problems with customers having little or no background in computers Conducts component level diagnostics Maintains documentation for procedures and processes, as well as maintenance logs and equipment databases.
Requirements
Current Secret Clearance Associates Degree in Computer Science, Business Information System or related IT field or 3 years work experience required. Required certifications: Security+; Microsoft Operating System Certification Experience in Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.) Understanding of Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features) Experienced in Network, LAN, VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)
We take pride in building a workforce with a strong Veterans focus
Excentium offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off.
Excentium, Inc. is an equal opportunity employer.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Excentium, Inc by 2x Sign in to set job alerts for Help Desk Technician roles.
Bethesda, MD $48,000.00-$66,000.00 5 months ago Bethesda, MD $58,400.00-$72,700.00 1 week ago Washington, DC $60,000.00-$75,000.00 3 weeks ago Bethesda, MD $56,000.00-$76,000.00 5 months ago Bethesda, MD $82,754.00-$90,000.00 3 days ago Bethesda, MD $60,800.00-$70,200.00 5 months ago Bethesda, MD $68,000.00-$82,200.00 5 months ago Reston, VA $70,000.00-$85,000.00 3 weeks ago Bethesda, MD $70,000.00-$85,000.00 3 weeks ago Washington, DC $48,804.00-$70,000.00 1 week ago Washington, DC $60,000.00-$75,000.00 1 month ago Washington, DC $65,000.00-$75,000.00 3 weeks ago Washington, DC $65,000.00-$75,000.00 1 week ago Springfield, VA $55,000.00-$60,000.00 2 days ago Falls Church, VA $28.00-$32.00 4 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Help Desk Technician
role at
Excentium, Inc Join to apply for the
Help Desk Technician
role at
Excentium, Inc Get AI-powered advice on this job and more exclusive features. Excentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations.
We have an opportunity for a
Help Desk Technician
supporting one of our Federal customers in Falls Church, VA.
MINIMUM CLEARANCE LEVEL : Secret
CITIZENSHIP : US Citizenship
LOCATION : Falls Church, VA
Responsibilities
The Help Desk Specialists will provide support for incident resolution and requests reported to the service desk. The Specialists are responsible for the initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software tools and/or infrastructure components. The Help Desk Specialists provide support through analysis and problem resolution using remote communication or through telephone contact with the client or end user. Addresses and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customer issues with a professional attitude. Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. Resolves general hardware and software problems with customers having little or no background in computers Conducts component level diagnostics Maintains documentation for procedures and processes, as well as maintenance logs and equipment databases.
Requirements
Current Secret Clearance Associates Degree in Computer Science, Business Information System or related IT field or 3 years work experience required. Required certifications: Security+; Microsoft Operating System Certification Experience in Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.) Understanding of Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features) Experienced in Network, LAN, VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)
We take pride in building a workforce with a strong Veterans focus
Excentium offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off.
Excentium, Inc. is an equal opportunity employer.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Excentium, Inc by 2x Sign in to set job alerts for Help Desk Technician roles.
Bethesda, MD $48,000.00-$66,000.00 5 months ago Bethesda, MD $58,400.00-$72,700.00 1 week ago Washington, DC $60,000.00-$75,000.00 3 weeks ago Bethesda, MD $56,000.00-$76,000.00 5 months ago Bethesda, MD $82,754.00-$90,000.00 3 days ago Bethesda, MD $60,800.00-$70,200.00 5 months ago Bethesda, MD $68,000.00-$82,200.00 5 months ago Reston, VA $70,000.00-$85,000.00 3 weeks ago Bethesda, MD $70,000.00-$85,000.00 3 weeks ago Washington, DC $48,804.00-$70,000.00 1 week ago Washington, DC $60,000.00-$75,000.00 1 month ago Washington, DC $65,000.00-$75,000.00 3 weeks ago Washington, DC $65,000.00-$75,000.00 1 week ago Springfield, VA $55,000.00-$60,000.00 2 days ago Falls Church, VA $28.00-$32.00 4 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr