Collabera
Overview
Join to apply for the
Technical Support Specialist
role at
Collabera . This range is provided by Collabera. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$18.00/hr - $20.00/hr Direct message the job poster from Collabera Job Details
Job Title:
IT Service Desk Analyst (1st Line Support) Location:
Chandler, AZ / Addison, TX / Pennington, NJ Work Arrangement:
Onsite Client Industry:
Financial Services Duration:
12 Months Contract Schedule:
24/7 Global Service Desk (Shift-based, must be flexible for nights/weekends as scheduled) About the Role
We are hiring an
IT Service Desk Analyst
to join our clients Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast-paced environment. Youll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service. Key Responsibilities
Provide first-line support for internal employees via phone and chat channels. Troubleshoot basic MS applications and proprietary systems. Handle up to 2 simultaneous chat support requests, ensuring high-quality service. Log, categorize, and document tickets accurately for escalation when necessary. Collaborate with regional and global partners to resolve issues effectively. Consistently meet service desk performance targets and client care metrics. Participate in training and leverage peer/SME support to expand technical knowledge. What Were Looking For
1-3 years
of experience in IT Service Desk, Help Desk, or similar support role. Excellent
client care and customer service skills
with strong written/verbal communication. Strong organizational skills and ability to
prioritize tasks in a fast-paced environment . Proven ability to
multitask , managing multiple chats/calls simultaneously. Experience with:
Hardware:
Windows 10/11 Software:
MS Office Suite, Office 365, SharePoint, Skype Network Tools:
Citrix, VPN, Cisco AnyConnect ITSM tools:
Remedy (preferred, not required)
Compensation
Hourly Rate:
$18 - 20 per hour This reflects base compensation and may vary based on candidate qualifications. Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation,
(paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us
At Collabera, we dont just offer jobswe build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Additional Details
Seniority level: Entry level Employment type: Contract Job function: Information Technology
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Join to apply for the
Technical Support Specialist
role at
Collabera . This range is provided by Collabera. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$18.00/hr - $20.00/hr Direct message the job poster from Collabera Job Details
Job Title:
IT Service Desk Analyst (1st Line Support) Location:
Chandler, AZ / Addison, TX / Pennington, NJ Work Arrangement:
Onsite Client Industry:
Financial Services Duration:
12 Months Contract Schedule:
24/7 Global Service Desk (Shift-based, must be flexible for nights/weekends as scheduled) About the Role
We are hiring an
IT Service Desk Analyst
to join our clients Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast-paced environment. Youll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service. Key Responsibilities
Provide first-line support for internal employees via phone and chat channels. Troubleshoot basic MS applications and proprietary systems. Handle up to 2 simultaneous chat support requests, ensuring high-quality service. Log, categorize, and document tickets accurately for escalation when necessary. Collaborate with regional and global partners to resolve issues effectively. Consistently meet service desk performance targets and client care metrics. Participate in training and leverage peer/SME support to expand technical knowledge. What Were Looking For
1-3 years
of experience in IT Service Desk, Help Desk, or similar support role. Excellent
client care and customer service skills
with strong written/verbal communication. Strong organizational skills and ability to
prioritize tasks in a fast-paced environment . Proven ability to
multitask , managing multiple chats/calls simultaneously. Experience with:
Hardware:
Windows 10/11 Software:
MS Office Suite, Office 365, SharePoint, Skype Network Tools:
Citrix, VPN, Cisco AnyConnect ITSM tools:
Remedy (preferred, not required)
Compensation
Hourly Rate:
$18 - 20 per hour This reflects base compensation and may vary based on candidate qualifications. Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation,
(paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us
At Collabera, we dont just offer jobswe build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Additional Details
Seniority level: Entry level Employment type: Contract Job function: Information Technology
#J-18808-Ljbffr