Level 1 IT Technical Support Specialist Job at ZipRecruiter in Lompoc

Job DescriptionJob DescriptionLevel I Technical Support SpecialistLocation: Vandenberg Space Force Base, CA
Clearance: DoD Secret Clearance
Employment Type: Full-Time, On-sitePosition Overview:Kinaras Solutions is seeking pre-award, a dedicated and customer-focused Level I Technical Support Specialist to deliver first-line support for the Safety Analysis System (SAS) and its classified counterpart (SAS-C) at Vandenberg Space Force Base. This key team member will respond to user inquiries, perform basic troubleshooting, process service requests, and uphold strict security and procedural standards in a controlled operational environment.Key Responsibilities:

• Serve as the initial point of contact for technical support requests (via IMS, email, or in person) relating to SAS and SAS-C systems.
• Troubleshoot and resolve basic IT issues involving user access, workstations, password resets, printing, and standard applications.
• Escalate complex issues to higher-tier technical teams following documented policies.
• Support account setup, onboarding/offboarding, and log activities in accordance with security requirements.
• Maintain records of support activities and update technical documentation as instructed.
• Ensure courteous, clear, and timely communication with all customers while strictly adhering to privacy protocols and security mandates for classified systems.
• Participate in required training for information security, SOPs, and Government-specific systems.

Required Qualifications:

• High school diploma or equivalent required; associate degree or technical certifications (e.g., CompTIA A+) .
• 1–2 years of IT help desk or technical support experience, preferably within a federal or DoD setting.
• Eligible to obtain and maintain a DoD Secret clearance.
• Familiarity with Microsoft Windows, Office 365, network basics, and account management.
• Effective written and verbal communication skills with a strong commitment to customer service.
• U.S. Citizenship required.

Equal Opportunity Employer Disclosure:

Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to , , , (including , , and ), , , protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.

If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact hr@kinarassolutions.com.

Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.

Powered by JazzHR

0IRjVe2zs0