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Polaris Pharmacy Services, LLC

Polaris Pharmacy Services, LLC is hiring: IT Director - Infrastructure & Support

Polaris Pharmacy Services, LLC, Fort Lauderdale, FL, US, 33336

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IT Director - Infrastructure & Support

Job Details

Job Location

Polaris Pharmacy Services of Ft Lauderdale - Ft. Lauderdale, FL

Position Type

Full Time

Job Shift

Day

Description

Job Summary: As an IT Director, you will be responsible for overseeing the company's entire IT infrastructure, managing a team of IT professionals, and ensuring the effective and efficient operation of all IT systems and services. The ideal candidate will have a strong background in IT management, exceptional leadership skills, and a proven track record of successfully implementing IT strategies aligned with business objectives. Supervisory Responsibilities: This position oversees IT roles

Duties/Responsibilities:

  • Team Leadership & Management

  • Supervise and mentor a team of 6 server and desktop engineers and a considerable number of vendor team members.

  • Foster a culture of accountability, continuous improvement, and customer service excellence.

  • Conduct regular performance reviews and provide coaching and development opportunities.

  • Develop and execute IT strategies and initiatives that align with the organization's goals and objectives.

  • Establish and enforce IT policies, procedures, and standards to ensure compliance with relevant regulations and best practices.

  • Vendor & Service Management

  • Manage a $2M/year Managed Service Arrangement (MSA), ensuring vendor performance aligns with contractual obligations and service level agreements (SLAs).

  • Serve as the primary liaison between internal stakeholders and several external service providers.

  • Develop and monitor IT budgets, controlling costs and optimizing resource allocation.

  • Operational Excellence

  • Establish and manage key performance metrics including:

  • Mean Time to Repair (MTTR)

  • Available System Time

  • Help Desk Ticket Closure within SLA

  • Ticket reduction

  • Drive root cause analysis (RCA) for recurring incidents and implement corrective actions.

  • Develop methods and solutions to provide 24x7x365 availability to pharmacies.

  • Maintain and enhance the IT service catalog to ensure clarity and alignment with business needs.

  • Oversee the design, implementation, and maintenance of the company's IT infrastructure, including networks, servers, databases, and applications.

  • Infrastructure Enhancements and Optimization

  • Oversee an Azure environment running Commercial Off The Shelf (COTS), semi-custom, and fully bespoke applications.

  • Migrate on premise servers to cloud.

  • Advise on multi-site, multi-zone, and localized architectures to provide continuous availability.

  • Network design and optimization activities.

  • Telephony and call routing management leadership and guidance for supporting team members.

  • Incident & Problem Management

  • Oversee incident response and escalation processes to ensure timely resolution.

  • Lead post-incident reviews and ensure documentation of lessons learned.

  • Process Improvement

  • Optimize Azure Cloud utilization and expense.

  • Identify and implement process improvements to enhance system uptime and user satisfaction.

  • Collaborate with cross-functional teams to align IT support with business objectives.

  • Implement advanced monitoring / telemetry tools. Evaluate and recommend new technologies, tools, and systems to improve the efficiency and effectiveness of IT operations.

Qualifications

Required Skills/Abilities:

  • Actively engaged with a bias for action.

  • Vendor and Managed Services Partner (MSP) management.

  • Incident management coordination through resolution.

  • Strong knowledge of IT infrastructure, systems, and security principles.

  • Demonstrated ability to develop and execute strategic IT plans that align with business objectives.

  • Excellent leadership and people management skills, with the ability to motivate and inspire a team.

  • Strong analytical and problem-solving abilities, with a focus on innovation and continuous improvement.

  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

  • Proven track record of successfully managing large-scale IT projects and delivering results on time and within budget.

  • Knowledge of relevant regulatory requirements and best practices in IT governance and compliance.

  • Up to 25% travel required.

Preferred Skills/Abilities:

  • SQL monitoring and basic query writing

  • Advanced Monitoring Tools (e.g. Dynatrace, Data Dog, Application Dynamics)

  • Pharmacy system support (e.g. Softwriters Frameworks, Red Sail PioneerRx)

  • Batch scripting writing skills

  • Networking and SD-WAN management

  • Telephony and IP Phone Systems configuration knowledge

QUALIFICATIONS/COMPETENCIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE:

  • Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree is a plus.

  • Proven experience in a senior IT leadership role, with a minimum of 10 years of relevant experience.

  • Process Improvement Certification (e.g. 6 Sigma) preferred

  • Support Framework Certification (e.g. ITIL, ISO9000) preferred