IT Support Analyst I Job at Bullfrog Spas LLC in South Jordan

IT Support Analyst I

Bullfrog Spas is the fastest growing manufacturer of premium hot tubs in the world and one of Utah's premier brands. Our mission is simple: create peaceful lives. This mission is delivered to our customers through our products. It equally applies to our valued team members. Today, our culture and the efforts of incredible and dedicated team members help to make this a reality.

Job Responsibilities:

• Take the lead on reviewing IT Helpdesk tickets and either resolve them or assign them to appropriate team members for resolution.
• Efficiently troubleshoot and fix common issues associated with the following hardware:
• PC's and Laptops
• Keyboards and mice
• Monitor & TV Displays
• Barcode Scanners
• Direct Thermal Printers
• LaserJet Printers
• iPad, Microsoft Surface and Surface Go
• VOIP Phone connectivity issues.
• Windows & MAC Support
• Network connectivity issues
• Work with users to collect information about issues; investigate user issues and identify their source; determine possible solutions; and test and implement solutions.
• Provide remote site support.
• Rebuild PC's or MAC's when needed.
• Provide software installation and upgrades as needed.
• Help track and maintain list of IT assets
• Run and terminate ethernet cabling when needed
• Respond to emergencies as needed outside of normal business hours. (On Call)
• Other duties as assigned.

Qualifications

• A+ & Network + Certification(s) (A+ Certification is required)
• Associate's degree preferred but not required
• Have a basic understanding of Active Directory, networking principles, DNS, and DHCP
• 1 to 2 years' experience working in an IT Helpdesk role
• Experience in a manufacturing facility is helpful but not required
• Effectively multitask and work in a fast-paced environment
• Lift up to 50 lbs.
• Work and communicate effectively, in a team environment, and be able to train end-users
• Must establish and maintain protection of sensitive files, data, and resources with safeguards in accordance with company policies and legal requirements
• Must possess thorough understanding of and ability to configure and use
• All Microsoft Operating Systems
• Knowledge of O365 & MS Office products