Meltwater
Bilingual Customer Success Manager II - Spanish or Portuguese Speaking
Meltwater, Miami, Florida, us, 33222
Overview
Bilingual Customer Success Manager II - Spanish or Portuguese Speaking
at Meltwater. Begin your career as a Customer Success Manager II, focusing on customer success, product adoption, risk mitigation, and user training. Join Meltwater to grow professionally in a diverse environment that fosters mentorship and inclusive leadership. What You’ll Do
Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. Foster a deep understanding of customers’ organizational context and objectives through close collaboration, tailoring solutions to their unique needs. Partner with the Account Manager team to identify upselling and cross-selling opportunities to drive account growth. Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address at‑risk accounts. Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. Drive client engagement and product adoption to ensure ongoing value delivery. Conduct onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. Gather customer feedback through executive business reviews to foster continuous improvement and address evolving needs. Identify expansion opportunities and communicate them to Account Managers, contributing to growth and success of customer accounts. What You’ll Bring
A Bachelor’s degree or higher preferred. Demonstrated expertise in customer success, account management, or related field, with at least 3 years of hands-on experience in account management. Excellent communication and interpersonal skills for establishing and maintaining strong customer relationships. Results-driven mindset focused on customer satisfaction and success. Proactive approach in identifying and addressing customer needs and opportunities promptly. Collaborative spirit, adept at working with cross-functional teams to ensure seamless customer success. Excellent written and verbal communication skills in English and Portuguese and/or Spanish. Willingness to work in a hybrid schedule (in the office 3 days a week). Ability to legally work in the country of hire. What We Offer
Flexible paid time off for enhanced work-life balance. Excellent medical, dental, and vision options. Complimentary CalmApp subscription for you and your loved ones. Energetic hybrid work environment with opportunities for growth. Inclusive community and ongoing professional development opportunities. Compensation Overview
Base Salary of $48,000–$64,000 USD per year + quarterly commissions (terms subject to commission plan). Total compensation range for this position: $80,300–$107,000 USD per year. Earnings depend on individual performance. Our Story
At Meltwater, the right people in the right environment enable great things. Our technology empowers 27,000 customers worldwide to make better business decisions through data. We value a diverse, high-performing team across 50 locations in 25 countries, and we cultivate an inclusive culture where employees can learn, grow, and contribute to our mission. Equal Employment Opportunity
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by applicable laws. We encourage applicants of all backgrounds to apply and join us in driving innovation.
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Bilingual Customer Success Manager II - Spanish or Portuguese Speaking
at Meltwater. Begin your career as a Customer Success Manager II, focusing on customer success, product adoption, risk mitigation, and user training. Join Meltwater to grow professionally in a diverse environment that fosters mentorship and inclusive leadership. What You’ll Do
Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. Foster a deep understanding of customers’ organizational context and objectives through close collaboration, tailoring solutions to their unique needs. Partner with the Account Manager team to identify upselling and cross-selling opportunities to drive account growth. Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address at‑risk accounts. Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. Drive client engagement and product adoption to ensure ongoing value delivery. Conduct onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. Gather customer feedback through executive business reviews to foster continuous improvement and address evolving needs. Identify expansion opportunities and communicate them to Account Managers, contributing to growth and success of customer accounts. What You’ll Bring
A Bachelor’s degree or higher preferred. Demonstrated expertise in customer success, account management, or related field, with at least 3 years of hands-on experience in account management. Excellent communication and interpersonal skills for establishing and maintaining strong customer relationships. Results-driven mindset focused on customer satisfaction and success. Proactive approach in identifying and addressing customer needs and opportunities promptly. Collaborative spirit, adept at working with cross-functional teams to ensure seamless customer success. Excellent written and verbal communication skills in English and Portuguese and/or Spanish. Willingness to work in a hybrid schedule (in the office 3 days a week). Ability to legally work in the country of hire. What We Offer
Flexible paid time off for enhanced work-life balance. Excellent medical, dental, and vision options. Complimentary CalmApp subscription for you and your loved ones. Energetic hybrid work environment with opportunities for growth. Inclusive community and ongoing professional development opportunities. Compensation Overview
Base Salary of $48,000–$64,000 USD per year + quarterly commissions (terms subject to commission plan). Total compensation range for this position: $80,300–$107,000 USD per year. Earnings depend on individual performance. Our Story
At Meltwater, the right people in the right environment enable great things. Our technology empowers 27,000 customers worldwide to make better business decisions through data. We value a diverse, high-performing team across 50 locations in 25 countries, and we cultivate an inclusive culture where employees can learn, grow, and contribute to our mission. Equal Employment Opportunity
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by applicable laws. We encourage applicants of all backgrounds to apply and join us in driving innovation.
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