CNA Insurance
Complex Claims Consulting Director - Healthcare
CNA Insurance, Florida, New York, United States
Overview
Complex Claims Consulting Director - Healthcare. CNA Insurance is seeking a Complex Claims Consulting Director focused on Healthcare Professional Liability. This individual contributor role will work on the largest exposure claims across all Healthcare segments. The claim professional will handle approximately 65 high exposure claims with 25% travel. The position offers a flexible, hybrid work schedule and is available in any location near a CNA office. Essential Duties & Responsibilities
Oversees the most complex investigations of claims, liability and damages and determines claim strategy, including whether a claim should be settled or litigated. Develops and directs the execution of the litigation management strategy. Counsels management on legal risks, claim and litigation strategy and obligations in complex matters. Manages litigation by staff, coverage or outside counsel. Monitors trials, tracks legal and regulatory developments. Advises management and claim professionals regarding issues, approaches and impact of changes. Directs the negotiation of the most complex settlement packages, ensuring adequate reserves and cost-effective settlements. Provides research, legal analysis, counsel and guidance on legal or claim handling questions or issues. May participate with senior management in the development and implementation of claims policy and business strategy. Mentors, guides, develops and delivers training to less experienced claim professionals. Reporting
Position reports to Director or above. Skills, Knowledge & Abilities
Expert knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices. Excellent verbal and written communication skills with the ability to develop collaborative working relationships and articulate complex claim facts, analysis and recommendations to senior management and external partners. Analytical and investigative mindset with critical thinking skills; ability to evaluate and resolve ambiguous, complex problems. Extensive experience in leading complex negotiations and in developing and implementing resolution strategies. Strong time management, organizational skills, and ability to work independently in a fast-paced environment. Ability to drive results with a proactive, long-term view of business goals. Experience interpreting commercial insurance policies and coverage; ability to partner with internal resources and oversee outside counsel. Ability to lead multiple shifting priorities in a fast-paced environment. Proficiency with Microsoft Office Suite and ability to learn business-related software. Demonstrated ability to value diverse opinions. Education & Experience
Bachelor’s degree; JD preferred or equivalent. Typically a minimum of ten years of relevant experience. Medical malpractice experience preferred. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. Advanced negotiation experience; professional designations (e.g., CPCU) encouraged. Compensation
In Chicago/New York/California, the average base pay range for the Complex Claims Consulting Director role is $144,500 to $205,000. National base pay range varies by jurisdiction. Salary determinations are based on factors including work experience, skills, certifications, and location. CNA offers a comprehensive benefits package. Non-Discrimination
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
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Complex Claims Consulting Director - Healthcare. CNA Insurance is seeking a Complex Claims Consulting Director focused on Healthcare Professional Liability. This individual contributor role will work on the largest exposure claims across all Healthcare segments. The claim professional will handle approximately 65 high exposure claims with 25% travel. The position offers a flexible, hybrid work schedule and is available in any location near a CNA office. Essential Duties & Responsibilities
Oversees the most complex investigations of claims, liability and damages and determines claim strategy, including whether a claim should be settled or litigated. Develops and directs the execution of the litigation management strategy. Counsels management on legal risks, claim and litigation strategy and obligations in complex matters. Manages litigation by staff, coverage or outside counsel. Monitors trials, tracks legal and regulatory developments. Advises management and claim professionals regarding issues, approaches and impact of changes. Directs the negotiation of the most complex settlement packages, ensuring adequate reserves and cost-effective settlements. Provides research, legal analysis, counsel and guidance on legal or claim handling questions or issues. May participate with senior management in the development and implementation of claims policy and business strategy. Mentors, guides, develops and delivers training to less experienced claim professionals. Reporting
Position reports to Director or above. Skills, Knowledge & Abilities
Expert knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices. Excellent verbal and written communication skills with the ability to develop collaborative working relationships and articulate complex claim facts, analysis and recommendations to senior management and external partners. Analytical and investigative mindset with critical thinking skills; ability to evaluate and resolve ambiguous, complex problems. Extensive experience in leading complex negotiations and in developing and implementing resolution strategies. Strong time management, organizational skills, and ability to work independently in a fast-paced environment. Ability to drive results with a proactive, long-term view of business goals. Experience interpreting commercial insurance policies and coverage; ability to partner with internal resources and oversee outside counsel. Ability to lead multiple shifting priorities in a fast-paced environment. Proficiency with Microsoft Office Suite and ability to learn business-related software. Demonstrated ability to value diverse opinions. Education & Experience
Bachelor’s degree; JD preferred or equivalent. Typically a minimum of ten years of relevant experience. Medical malpractice experience preferred. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. Advanced negotiation experience; professional designations (e.g., CPCU) encouraged. Compensation
In Chicago/New York/California, the average base pay range for the Complex Claims Consulting Director role is $144,500 to $205,000. National base pay range varies by jurisdiction. Salary determinations are based on factors including work experience, skills, certifications, and location. CNA offers a comprehensive benefits package. Non-Discrimination
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
#J-18808-Ljbffr