EY
Technology Consulting - Managed Services - Digital Engineering Operations Servic
EY, Milwaukee, Wisconsin, United States, 53244
Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager
Join to apply for the Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager role at EY. Location: Anywhere in Country EY’s Technology Operations Managed Services team (Tech Ops) works with some of the world’s largest companies. The solution team caters to account teams and clients in all sectors with an emphasis on large, complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market. The Opportunity
As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models. Your Key Responsibilities
Lead end-to-end delivery of digital engineering operations services across multiple client engagements. Manage client relationships and ensure high levels of satisfaction and service quality. Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives. Collaborate with cross-functional teams to align engineering services with business goals. Oversee service level agreements (SLAs), performance metrics, and governance frameworks. Mentor and develop team members, fostering a culture of innovation and accountability. Support business development efforts including proposals, presentations, and client workshops. Ensure compliance with EY’s risk management and security standards. To qualify for the role, you must have
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred. 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role. Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures. Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes. Excellent communication, leadership, and stakeholder management skills. Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus. What We Offer
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment and foster a diverse and inclusive culture of globally connected teams. Comprehensive compensation and benefits package with base salary ranges commonly applicable in the US; exact compensation determined by education, experience, knowledge, skills, and geography. Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Hybrid model with most client-facing roles expected to work in person 40-60% of the time over a typical engagement, project, or year. Flexible vacation policy and paid holidays, with additional time off for personal/family care and other leaves as needed. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world. EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need assistance applying online or requesting an accommodation during any part of the application process, you can call 1-800-EY-HELP or contact EY’s Talent Shared Services team at ssc.customersupport@ey.com.
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Join to apply for the Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager role at EY. Location: Anywhere in Country EY’s Technology Operations Managed Services team (Tech Ops) works with some of the world’s largest companies. The solution team caters to account teams and clients in all sectors with an emphasis on large, complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market. The Opportunity
As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models. Your Key Responsibilities
Lead end-to-end delivery of digital engineering operations services across multiple client engagements. Manage client relationships and ensure high levels of satisfaction and service quality. Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives. Collaborate with cross-functional teams to align engineering services with business goals. Oversee service level agreements (SLAs), performance metrics, and governance frameworks. Mentor and develop team members, fostering a culture of innovation and accountability. Support business development efforts including proposals, presentations, and client workshops. Ensure compliance with EY’s risk management and security standards. To qualify for the role, you must have
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred. 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role. Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures. Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes. Excellent communication, leadership, and stakeholder management skills. Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus. What We Offer
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment and foster a diverse and inclusive culture of globally connected teams. Comprehensive compensation and benefits package with base salary ranges commonly applicable in the US; exact compensation determined by education, experience, knowledge, skills, and geography. Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Hybrid model with most client-facing roles expected to work in person 40-60% of the time over a typical engagement, project, or year. Flexible vacation policy and paid holidays, with additional time off for personal/family care and other leaves as needed. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world. EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need assistance applying online or requesting an accommodation during any part of the application process, you can call 1-800-EY-HELP or contact EY’s Talent Shared Services team at ssc.customersupport@ey.com.
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