Saviynt
Identity Security - Sr. Customer Success Manager - North Central
Saviynt, Minneapolis, Minnesota, United States, 55400
Overview
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt helps organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as a leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. What You Will Be Doing
Serve as the primary point of contact for customers after implementation Manage the subscription renewal pipeline and maintain cognizance of customer health to proactively remove barriers to adoption and value Collaborate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process Develop deep, trusting relationships with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement Communicate with implementation partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships Plan education for customers on new features and releases Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product What You Bring
Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also valuable Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models Ability to understand technical and complex software environments and translate business needs to potential technical solutions Extensive experience in customer success/account management for complex software implementations with Fortune 500 / Global 1000 companies Tenacious drive to see customers succeed Previous experience in a SaaS customer success role Demonstrated ability to manage customer relationships and navigate challenging situations to achieve positive outcomes Hands-on, detail-focused, yet outcome-oriented approach Experience in process improvement, decision-making, planning, analysis, and service excellence Availability to travel to customer sites as needed (up to 50%) Benefits
Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials We are not accepting applications from candidates outside the North Central US Region. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program. If required for this role, you will: Complete security & privacy literacy and awareness training during onboarding and annually thereafter Review and adhere to Information Security/Privacy Policies and Procedures such as data classification, retention & handling; incident response; business continuity/disaster recovery; mobile device policy; account management policy; access control policy; personnel security policy; privacy policy Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Software Development
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Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt helps organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as a leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. What You Will Be Doing
Serve as the primary point of contact for customers after implementation Manage the subscription renewal pipeline and maintain cognizance of customer health to proactively remove barriers to adoption and value Collaborate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process Develop deep, trusting relationships with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement Communicate with implementation partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships Plan education for customers on new features and releases Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product What You Bring
Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also valuable Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models Ability to understand technical and complex software environments and translate business needs to potential technical solutions Extensive experience in customer success/account management for complex software implementations with Fortune 500 / Global 1000 companies Tenacious drive to see customers succeed Previous experience in a SaaS customer success role Demonstrated ability to manage customer relationships and navigate challenging situations to achieve positive outcomes Hands-on, detail-focused, yet outcome-oriented approach Experience in process improvement, decision-making, planning, analysis, and service excellence Availability to travel to customer sites as needed (up to 50%) Benefits
Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials We are not accepting applications from candidates outside the North Central US Region. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program. If required for this role, you will: Complete security & privacy literacy and awareness training during onboarding and annually thereafter Review and adhere to Information Security/Privacy Policies and Procedures such as data classification, retention & handling; incident response; business continuity/disaster recovery; mobile device policy; account management policy; access control policy; personnel security policy; privacy policy Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Software Development
#J-18808-Ljbffr