City of San José
Information Systems Analyst - Housing Department
City of San José, San Jose, California, United States, 95199
Overview
The City of San José Housing Department is seeking an Information Systems Analyst to support the Data Operations and Project Support Team. This is a full-time, hands-on technical role focusing on Salesforce and related systems within affordable housing production, asset management, compliance, homelessness response, and public-facing services. The team provides technical, analytical, and project management support across housing and homelessness initiatives, including data integration with County partners and administration of Salesforce systems such as Encampment Response Coordination System, the Rent Registry, and the Rent Stabilization Program. The department emphasizes data quality, cross-departmental collaboration, and the potential use of artificial intelligence to enhance analytics and efficiency. The team values flexibility, agility, and collaboration to improve services for residents and citywide impact. Position
One (1) full-time Information Systems Analyst vacancy in the Data Operations and Project Support Team. Salary range: $141,894.48 - $172,885.44. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary determined by final candidate’s qualifications and experience. Responsibilities
Application Development & Customization: Gather and document business requirements; translate program needs into functional and technical specifications. Design and develop usable, accessible solutions by customizing platforms and leveraging modern programming languages. Contribute to the full software development lifecycle, including design, development, testing, implementation, upgrades, and ongoing improvements. Build custom applications, features, and integrations within the Salesforce platform to meet evolving business needs. System Administration & Operations: Configure, administer, and support departmental applications (e.g., case management, grants/loans, document management, reporting tools). Provide ongoing support and maintenance for the Salesforce CRM and other core systems, including troubleshooting and performance optimization. Stay current with platform updates, best practices, and industry trends to identify opportunities for improvement. Data & Integrations: Design and maintain integrations and data pipelines; develop SQL queries, datasets, and dashboards; perform data quality checks and controls. Plan and execute system changes and enhancements, coordinating testing, migration, and release documentation. Quality Assurance & Documentation: Execute structured testing and validation processes; ensure compliance with City standards for security and data management. Prepare and maintain technical documentation, SOPs, architecture diagrams, and user guides. End-User Support & Training: Provide responsive user support, ticket triage, troubleshooting, and service-level communication. Prepare job aids and training materials; conduct training sessions to build staff proficiency in using applications and data tools. Security & Compliance: Maintain role-based access controls, audit trails, backup/recovery processes, and incident response procedures to safeguard systems and data. Evaluation & Procurement: Evaluate software and hardware options; prepare recommendations considering cost, security, and fit; assist with procurement processes and vendor deliverables. Other Duties as Assigned: Perform related work as required. Key Focus Areas
Case management and program systems (loans/grants, compliance, inspections, outreach). Data integrations and reporting for Council, funders, and internal dashboards. Secure constituent data collection (e-forms, approvals, digital signatures, auditability). Vendor coordination for SaaS implementations and support. Qualifications
Minimum Qualifications
Education:
A Bachelor’s Degree from an accredited college or university in Management Information Systems (MIS), Information Technology (IT), Information Science/Informatics, Computer Science, Software Engineering, Computer Engineering, Information Management, Data Science/Analytics, Business Analytics, Statistics/Applied Mathematics, or a relevant field. Experience:
Four (4) years of progressively responsible professional/journey level experience, including at least two (2) years of lead technical work in development, implementation and maintenance of computer systems, or application development and/or support. Acceptable Substitution: Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis. Completion of a Master’s Degree in a relevant field may be substituted for one (1) year of the required two (2) years of lead technical work experience. Other Qualifications
The ideal candidate will possess the following competencies: Job Expertise: Knowledge of information systems analysis, applications administration, systems integration, data/reporting, and regulatory requirements. Analytical Thinking: Ability to diagnose issues, design solutions, and test iteratively using data. Collaboration: Ability to work with program staff, IT partners, and vendors. Communication Skills: Clear written and verbal communication for technical and non-technical audiences. Flexibility & Initiative: Able to adapt to changes, anticipate risks, and pursue continuing education opportunities. Project Management: Ability to support projects and align with agency goals. Technology Use/Management: Ability to integrate technology to improve program effectiveness. Selection Process
The selection process will evaluate the applicant’s training and experience based on the application and responses to job-specific questions. Answers to questions are required. Applicants should write their own essays/responses. AI-generated content may result in removal from the hiring process. Additional interviews may follow. Questions about duties or the hiring process can be directed to Angela Tea at Angela.Tea@sanjoseca.gov. Additional Information
Employment Eligibility: Federal law requires verification of eligibility to work in the United States. The City will not sponsor visas. Applicants must complete all job-specific questions to be considered. CalOpps and third-party boards are not used for this recruitment. Applications should be submitted before the deadline. If you do not receive an automatic confirmation email after submission, contact CityCareers@sanjoseca.gov. This recruitment may be used to fill multiple positions in this or other divisions or departments. Please apply to be considered for additional opportunities. Referrals increase your chances of interviewing. You will be notified about new Information Systems Analyst jobs in San José, CA.
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The City of San José Housing Department is seeking an Information Systems Analyst to support the Data Operations and Project Support Team. This is a full-time, hands-on technical role focusing on Salesforce and related systems within affordable housing production, asset management, compliance, homelessness response, and public-facing services. The team provides technical, analytical, and project management support across housing and homelessness initiatives, including data integration with County partners and administration of Salesforce systems such as Encampment Response Coordination System, the Rent Registry, and the Rent Stabilization Program. The department emphasizes data quality, cross-departmental collaboration, and the potential use of artificial intelligence to enhance analytics and efficiency. The team values flexibility, agility, and collaboration to improve services for residents and citywide impact. Position
One (1) full-time Information Systems Analyst vacancy in the Data Operations and Project Support Team. Salary range: $141,894.48 - $172,885.44. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary determined by final candidate’s qualifications and experience. Responsibilities
Application Development & Customization: Gather and document business requirements; translate program needs into functional and technical specifications. Design and develop usable, accessible solutions by customizing platforms and leveraging modern programming languages. Contribute to the full software development lifecycle, including design, development, testing, implementation, upgrades, and ongoing improvements. Build custom applications, features, and integrations within the Salesforce platform to meet evolving business needs. System Administration & Operations: Configure, administer, and support departmental applications (e.g., case management, grants/loans, document management, reporting tools). Provide ongoing support and maintenance for the Salesforce CRM and other core systems, including troubleshooting and performance optimization. Stay current with platform updates, best practices, and industry trends to identify opportunities for improvement. Data & Integrations: Design and maintain integrations and data pipelines; develop SQL queries, datasets, and dashboards; perform data quality checks and controls. Plan and execute system changes and enhancements, coordinating testing, migration, and release documentation. Quality Assurance & Documentation: Execute structured testing and validation processes; ensure compliance with City standards for security and data management. Prepare and maintain technical documentation, SOPs, architecture diagrams, and user guides. End-User Support & Training: Provide responsive user support, ticket triage, troubleshooting, and service-level communication. Prepare job aids and training materials; conduct training sessions to build staff proficiency in using applications and data tools. Security & Compliance: Maintain role-based access controls, audit trails, backup/recovery processes, and incident response procedures to safeguard systems and data. Evaluation & Procurement: Evaluate software and hardware options; prepare recommendations considering cost, security, and fit; assist with procurement processes and vendor deliverables. Other Duties as Assigned: Perform related work as required. Key Focus Areas
Case management and program systems (loans/grants, compliance, inspections, outreach). Data integrations and reporting for Council, funders, and internal dashboards. Secure constituent data collection (e-forms, approvals, digital signatures, auditability). Vendor coordination for SaaS implementations and support. Qualifications
Minimum Qualifications
Education:
A Bachelor’s Degree from an accredited college or university in Management Information Systems (MIS), Information Technology (IT), Information Science/Informatics, Computer Science, Software Engineering, Computer Engineering, Information Management, Data Science/Analytics, Business Analytics, Statistics/Applied Mathematics, or a relevant field. Experience:
Four (4) years of progressively responsible professional/journey level experience, including at least two (2) years of lead technical work in development, implementation and maintenance of computer systems, or application development and/or support. Acceptable Substitution: Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis. Completion of a Master’s Degree in a relevant field may be substituted for one (1) year of the required two (2) years of lead technical work experience. Other Qualifications
The ideal candidate will possess the following competencies: Job Expertise: Knowledge of information systems analysis, applications administration, systems integration, data/reporting, and regulatory requirements. Analytical Thinking: Ability to diagnose issues, design solutions, and test iteratively using data. Collaboration: Ability to work with program staff, IT partners, and vendors. Communication Skills: Clear written and verbal communication for technical and non-technical audiences. Flexibility & Initiative: Able to adapt to changes, anticipate risks, and pursue continuing education opportunities. Project Management: Ability to support projects and align with agency goals. Technology Use/Management: Ability to integrate technology to improve program effectiveness. Selection Process
The selection process will evaluate the applicant’s training and experience based on the application and responses to job-specific questions. Answers to questions are required. Applicants should write their own essays/responses. AI-generated content may result in removal from the hiring process. Additional interviews may follow. Questions about duties or the hiring process can be directed to Angela Tea at Angela.Tea@sanjoseca.gov. Additional Information
Employment Eligibility: Federal law requires verification of eligibility to work in the United States. The City will not sponsor visas. Applicants must complete all job-specific questions to be considered. CalOpps and third-party boards are not used for this recruitment. Applications should be submitted before the deadline. If you do not receive an automatic confirmation email after submission, contact CityCareers@sanjoseca.gov. This recruitment may be used to fill multiple positions in this or other divisions or departments. Please apply to be considered for additional opportunities. Referrals increase your chances of interviewing. You will be notified about new Information Systems Analyst jobs in San José, CA.
#J-18808-Ljbffr