Stonebridge
Front Office Supervisor
role at
Stonebridge City, State: Boston, Massachusetts The purpose of a Front Office Supervisor is to consistently deliver results that contribute to the overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service. Responsibilities
Works with the Front Office Manager to achieve and exceed guest satisfaction scores in all areas of the hotel. Responsible for satisfaction scores for the front desk operations and addresses any deficiencies immediately. Works with the corporate training department to develop action plans to achieve expected guest satisfaction scores. Effectively trains guest service agents on proper front desk procedures. Recruits, interviews and selects, in conjunction with the Front Office Manager, the most qualified candidates for front desk positions. May prepare weekly schedules for front office staff. Addresses performance deficiencies through coaching and disciplinary actions. Completes performance evaluations for front office staff timely. May post weekly guest satisfaction scores for hotel associates to see and review. Ensures guest service agents are in compliance with clean, neat uniforms and name badges. Ensures timely and quality reports that can be shared with corporate. Rates are accurate and monitored daily. Proficient at managing inventory in the property management system. Meets with and reviews work generated by the night auditor. Maintains regular attendance and punctuality. Maintains high standards of personal appearance and grooming, including dress code compliance. Performs other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. Qualifications and Requirements
Education and Experience
Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Skills and Competencies
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret and perform basic computer functions; knowledge of Outlook, Word, and Excel. Supervisory Responsibilities
Position has supervisory responsibilities of front office staff. Work Environment
Indoor work environment Minimal to moderate noise levels consistent with hotel environment Physical Demands
Stand >2/3 of the time; walk
Lift up to 15 lbs; push/pull up to 15 pounds. Benefits
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. Equal Employment Opportunity
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position\'s requirements. Note: All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from the posting date shown: 2025-09-19. Referrals increase your chances of interviewing at Stonebridge. Get notified about new Front Office Supervisor jobs in Boston, MA.
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role at
Stonebridge City, State: Boston, Massachusetts The purpose of a Front Office Supervisor is to consistently deliver results that contribute to the overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service. Responsibilities
Works with the Front Office Manager to achieve and exceed guest satisfaction scores in all areas of the hotel. Responsible for satisfaction scores for the front desk operations and addresses any deficiencies immediately. Works with the corporate training department to develop action plans to achieve expected guest satisfaction scores. Effectively trains guest service agents on proper front desk procedures. Recruits, interviews and selects, in conjunction with the Front Office Manager, the most qualified candidates for front desk positions. May prepare weekly schedules for front office staff. Addresses performance deficiencies through coaching and disciplinary actions. Completes performance evaluations for front office staff timely. May post weekly guest satisfaction scores for hotel associates to see and review. Ensures guest service agents are in compliance with clean, neat uniforms and name badges. Ensures timely and quality reports that can be shared with corporate. Rates are accurate and monitored daily. Proficient at managing inventory in the property management system. Meets with and reviews work generated by the night auditor. Maintains regular attendance and punctuality. Maintains high standards of personal appearance and grooming, including dress code compliance. Performs other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. Qualifications and Requirements
Education and Experience
Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Skills and Competencies
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret and perform basic computer functions; knowledge of Outlook, Word, and Excel. Supervisory Responsibilities
Position has supervisory responsibilities of front office staff. Work Environment
Indoor work environment Minimal to moderate noise levels consistent with hotel environment Physical Demands
Stand >2/3 of the time; walk
Lift up to 15 lbs; push/pull up to 15 pounds. Benefits
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. Equal Employment Opportunity
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position\'s requirements. Note: All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from the posting date shown: 2025-09-19. Referrals increase your chances of interviewing at Stonebridge. Get notified about new Front Office Supervisor jobs in Boston, MA.
#J-18808-Ljbffr