Hyatt
Overview
Director of Front Office — Hyatt Place New York City Times Square. The hotel seeks an enthusiastic and experienced Director of Front Office to mentor the front office team and deliver outstanding guest experiences. Essential Duties and Responsibilities
Passion for providing guests with exceptional service and experiences. Work with the Director of Rooms to achieve and exceed guest satisfaction scores in all areas of the hotel. Responsible for satisfaction scores for the front desk operations; address any deficiencies in the area immediately. Collaborate with the Director of Rooms to develop action plans to achieve expected guest satisfaction scores. Effectively train guest service agents on proper front desk procedures and service standards. Recruit, interview, and select the most qualified candidates for front desk positions in conjunction with the Director of Rooms. Prepare weekly schedules for front office staff. Address performance deficiencies of front office staff through coaching and disciplinary actions. Complete performance evaluations for front office staff. Post weekly guest satisfaction scores for hotel associates to see and review. Ensure guest service agents comply with clean, neat uniforms and name badges. Provide required reports in a timely fashion and of a quality that can be shared with corporate. Ensure rates are accurate and monitored daily. Manage inventory in the property management system. Review Night Audit reports daily. Open availability. Must be able to work AM, PM, and Overnight shifts when needed. Maintain high standards of personal appearance and grooming, including dress code compliance. Work efficiently in a fast-paced environment. Perform any other duties as requested by supervisor. Qualifications
2 years minimum in a managerial role within the hospitality industry Proficient in MS Excel and MS Word Schedule flexibility; long hours are sometimes required Compensation and Perks
The anticipated compensation range for the position for applicants working in NYC is $80,000–$85,000 annually (depending on property). The final salary will depend on factors including experience and education. Perks include Health Benefits, Vacation time, Wellness days, Manager Development Program, and Tuition Reimbursements. This position is at a location where Hyatt is not the employer; the employer may be a third-party management company responsible for employment benefits and obligations at this location.
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Director of Front Office — Hyatt Place New York City Times Square. The hotel seeks an enthusiastic and experienced Director of Front Office to mentor the front office team and deliver outstanding guest experiences. Essential Duties and Responsibilities
Passion for providing guests with exceptional service and experiences. Work with the Director of Rooms to achieve and exceed guest satisfaction scores in all areas of the hotel. Responsible for satisfaction scores for the front desk operations; address any deficiencies in the area immediately. Collaborate with the Director of Rooms to develop action plans to achieve expected guest satisfaction scores. Effectively train guest service agents on proper front desk procedures and service standards. Recruit, interview, and select the most qualified candidates for front desk positions in conjunction with the Director of Rooms. Prepare weekly schedules for front office staff. Address performance deficiencies of front office staff through coaching and disciplinary actions. Complete performance evaluations for front office staff. Post weekly guest satisfaction scores for hotel associates to see and review. Ensure guest service agents comply with clean, neat uniforms and name badges. Provide required reports in a timely fashion and of a quality that can be shared with corporate. Ensure rates are accurate and monitored daily. Manage inventory in the property management system. Review Night Audit reports daily. Open availability. Must be able to work AM, PM, and Overnight shifts when needed. Maintain high standards of personal appearance and grooming, including dress code compliance. Work efficiently in a fast-paced environment. Perform any other duties as requested by supervisor. Qualifications
2 years minimum in a managerial role within the hospitality industry Proficient in MS Excel and MS Word Schedule flexibility; long hours are sometimes required Compensation and Perks
The anticipated compensation range for the position for applicants working in NYC is $80,000–$85,000 annually (depending on property). The final salary will depend on factors including experience and education. Perks include Health Benefits, Vacation time, Wellness days, Manager Development Program, and Tuition Reimbursements. This position is at a location where Hyatt is not the employer; the employer may be a third-party management company responsible for employment benefits and obligations at this location.
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